Summary
Overview
Work History
Education
Skills
Timeline
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Jodi Alsbrooks

New York,NY

Summary

Dynamic professional with expertise in customer service and conflict resolution, honed as Assistant Manager at Chipotle. Proven track record in enhancing client satisfaction and boosting efficiency. Skilled in multitasking and training, with a focus on fostering positive environments and achieving operational excellence. seeking a position as a Reservation Sales Agent at Alaska airlines to provide exceptional booking support and ensure smooth travel experiences and upholding the airline's commitment to outstanding service.

Overview

11
11
years of professional experience

Work History

Hair Salon Assistant

The Way
01.2023 - Current
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Trained new assistants on salon protocols, elevating standard of service.

Assistant Manager

Chipotle
02.2015 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.q
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

Innovation Diploma Plus High School
New York, NY

Skills

  • Strong verbal and written communication
  • conflict resolution and problem solving
  • sales and upselling techniques
  • multichannel customer service
  • fast and accurate techniques

Timeline

Hair Salon Assistant

The Way
01.2023 - Current

Assistant Manager

Chipotle
02.2015 - 01.2024

High School Diploma -

Innovation Diploma Plus High School

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Jodi Alsbrooks