Summary
Overview
Work History
Education
Skills
Timeline
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Jodi Johnson

Hanover,PA

Summary

Dynamic Mental Health Worker and Sales Assistant with proven expertise in crisis intervention techniques and exceptional customer service, honed at Hoffman Homes & Remodeling and Brinks Home Security Home Technologies. Excelled in building rapport and implementing care strategies, achieving improved patient outcomes and sales growth. Skilled in multitasking and empathy development, I drive positive results through effective communication and patient advocacy.

Overview

4
4
years of professional experience

Work History

Mental Health Worker

Hoffman Homes & Remodeling
04.2023 - 04.2024
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Implemented crisis intervention plans to support client safety.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.

Sales Assistant

Brinks Home Security Home Technologies
10.2022 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Developed loyal customer base by providing consistent, high-quality service.

Sales Assistant

University Painters
05.2020 - 06.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associate Of Applied Science - Cma

Miller Motte Technical College
Conway, SC
09.2015

Diploma - Graduate

Franklin High
Reisterstown, MD
06.2001

Skills

  • Patient support
  • ADL Assistance
  • Conflict de-escalation
  • Mental health counseling
  • Confidential records
  • Building rapport
  • Crisis Intervention
  • Patient Advocacy
  • Behavioral Management
  • Empathy Development
  • Anger Management Strategies
  • Goal Setting Assistance
  • Case Documentation
  • Multicultural Competence
  • Suicide Prevention
  • Self-Care Promotion
  • Patient Evaluation
  • Care Delivery
  • Goal Development
  • Electronic Medical Record Software
  • Heartsaver First Aid CPR AED
  • Clinical Documentation
  • Process Monitoring
  • Positive patient experiences
  • Knowledge of juvenile justice system
  • Patient Education
  • Heartsaver CPR AED (CPR AED)
  • Heartsaver First Aid
  • Psychotropic medications knowledge
  • Expertise in crisis intervention techniques
  • Records Management
  • Goal Setting
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Certified in CPR/AED
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Professionalism
  • Continuous Improvement
  • Written Communication
  • Learning disability awareness

Timeline

Mental Health Worker

Hoffman Homes & Remodeling
04.2023 - 04.2024

Sales Assistant

Brinks Home Security Home Technologies
10.2022 - 01.2023

Sales Assistant

University Painters
05.2020 - 06.2022

Associate Of Applied Science - Cma

Miller Motte Technical College

Diploma - Graduate

Franklin High

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Jodi Johnson