Jodi Kaberline
Greeley,CO
Summary
Professionally driven with significantly broad experiences in clerical, administrative, data entry and customer service positions, with an emphasis in office administration and record keeping and maintain eligibility requirements per government and/or other state regulations, guidelines, and policies. Intermediate to advanced level knowledge in all Microsoft Office Programs and Adobe Pro. Excellent time management skills and work ethic. Excellent written and oral communication skills with an empathetic and sympathetic nature.
Overview
6
6
years of professional experience
Work History
Team Lead
Signia Marketing
Greeley, CO
03.2024 - 09.2024
- Team Supervision: Direct daily activities, including managing, training, and supporting team members to improve skill sets.
- Operational Execution: Oversee the execution of outbound calls, including political surveys, and ensure high-quality, accurate data collection.
- Quality Control: Monitor calls for compliance with company/client policies, and ensure scripts are followed.
- Problem Solving: Resolve conflicts, handle agent grievances, and address customer/caller concerns.
- Administration: Help keep track of attendance, sometimes assist with payroll tracking or HR-related tasks.
- Performance Management: Monitor, mentor, and coach call center representatives to meet or exceed daily, weekly, and monthly performance goals.
Occupancy Specialist
Greeley Weld Housing Authority
Greeley, CO
04.2023 - 10.2023
- Determine and document participant eligibility based on calculations from rent and income while adhering to strict guidelines per HUD and the Housing Choice Voucher (HCV) Program.
- Perform various duties such as Re-certifications, interim adjustments, rent increases, household changes, background checks and verification of income.
- Work as the liaison between the tenant and landlord to help address any concerns and/or problems.
- Brief tenants on the policies and procedures of the HCV Program.
- Complete and provide tenants with leasing contracts, tenant and landlord/owner contracts, and other related functions.
- Create, prepare and maintain tenant files, including filing, and updating folders.
Customer Service Representative
211 San Diego
San Diego, CA
12.2021 - 08.2022
- Phone screen clients for community programs for the purpose of educating, navigating and connecting clients with needed services, not limited to: Cal-Fresh, Medi-Cal; and CalWorks
- Describe eligibility requirements, take application requests, reschedule appointments to obtain/continue benefits, and update existing case information
- Maintain control of the call to ensure handle time is kept under the required time
- Maintain accurate records of services requested and provided, utilizing online database system and MS Office products
- Describe eligibility requirements, take application requests, reschedule appointments to obtain/continue benefits, and update existing case information.
Administrative Assistant II
DCP Midstream
Kersey, CO
11.2018 - 04.2020
- Reviewed employee's times sheets for accuracy
- Data entry for compliance
- Point of contact for the facility that I supported
- Support of plant facility by providing food and office supplies as requested
- Assisted my supervisor with budget
- Answered phones
- Processed invoices
- Created purchase orders for equipment, supplies, and services.
Education
Housing Choice Voucher Specialist
Nan McKay
El Cajon, CA01.2023
Colorado Real Estate License - undefined
Van Education Center
Boulder, CO01.2006
GED - undefined
Aims Community College
Greeley, CO01.1998
GED - undefined
Eaton High School
Eaton, CO01.1998
Skills
- Applicable Skills / Core Competencies
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Adobe Pro
- Excellent written and oral communication skills
- Excellent time management and multi-tasking abilities
- Positive, outgoing and friendly demeanor
- Deadline oriented
- Active listening
- Performs simple mathematical functions with accuracy
- Ability to interpret and apply regulations
- Ability to work independently with minimal supervision but also in a team environment
Timeline
Team Lead
Signia Marketing
03.2024 - 09.2024
Occupancy Specialist
Greeley Weld Housing Authority
04.2023 - 10.2023
Customer Service Representative
211 San Diego
12.2021 - 08.2022
Administrative Assistant II
DCP Midstream
11.2018 - 04.2020
Housing Choice Voucher Specialist
Nan McKay
Colorado Real Estate License - undefined
Van Education Center
GED - undefined
Aims Community College
GED - undefined
Eaton High School