Jodi Karau
Rochester,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Assistant Supervisor, Appointment Office
Orthopedic Surgery
Mayo Clinic, Rochester, MN
04.2018 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Monitored workflow to improve employee time management and increase productivity.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Patient Appointment Coordinator
Orthopedic Surgery
Mayo Clinic, Rochester, Mn
04.1998 - 04.2017
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
- Optimized provider availability by routinely monitoring schedules for accuracy and balance of appointments across different service offerings.
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Education
Health Unit Coordinator
Rochester Community And Technical College
Rochester, MN03.2016
Skills
- Records Management
- Training and mentoring
- Employee Performance Management
- Personnel Management
- Task Delegation
- Process Improvement
- Policy Enforcement
- Process updates
- Process Monitoring and Improvement
- Employee Motivation
- Data Analytics
- Teamwork and Collaboration
- Scheduling and Coordinating
- Administration and Reporting
- Employee Coaching and Mentoring
- Onboarding and Orientation
Timeline
Assistant Supervisor, Appointment Office
Orthopedic Surgery
04.2018 - Current
Patient Appointment Coordinator
Orthopedic Surgery
04.1998 - 04.2017
Health Unit Coordinator
Rochester Community And Technical College