Jodi L. Hoskins
Bakersfield,CA
Summary
Diligent Dental office administrative with solid foundation in managing dental office operations. Successfully coordinated patient schedules and maintained accurate records, ensuring smooth office functionality. Demonstrated strong organizational and communication skills to foster collaborative team environment.
Experienced with dental office administration and patient management. Utilizes organizational expertise to ensure seamless office operations and patient satisfaction. Knowledge of insurance processing and billing procedures, enhancing overall office efficiency.
Overview
19
19
years of professional experience
Work History
Medical Billing and Collections
Klamath Open Door
- Checking patients out
- Coding procedures and services
- Answering patients concerns and questions.
- Data entry
Dental Office Administrator/ Op Schedule/Check Out
Premier Dental Center
05.2025 - 10.2025
- Coordinated patient scheduling, managing appointments to optimize office efficiency.
- Maintained accurate patient records using electronic health record systems.
- Assisted dental staff with daily operational tasks, enhancing team productivity.
- Communicated effectively with patients regarding treatment plans and insurance options.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
Insurance Coordinator
Shasta Family Dental
02.2024 - 03.2025
- Coordinated insurance claims processing, ensuring accuracy and compliance with company policies.
- Collaborated with healthcare providers to verify patient coverage and benefits efficiently.
- Managed patient inquiries regarding policy details and claims status, enhancing customer satisfaction.
- Developed training materials for new staff on insurance procedures and systems usage.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained prior authorization and precertification for outpatient procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Verified insurance and communicated coverage to staff and patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
Office Manager
Dr. Steven Shirts
01.2009 - 01.2010
- Record financial transactions and accounts payable.
- Scheduling patients
- Data Entry
- Answering multiple phone lines and greeting customers
- Ordering office supplies
Medical Receptionist
Basin Immediate Care
01.2007 - 01.2009
- Scheduling
- Filing charts, and HER experience
- Collections
- Data Entry
- Checking patients in
Education
Associate of Science - Applied Science in Medical Administration, Medical Billing and Coding, Office administration
Martinsburg College
West Virginia11.2025
Skills
- Management
- Problem solving
- Communication
- Leadership
- Customer service
- Data entry
- HER
- Filing and faxing
- Accounts receivable
- Great personality and willingness to work
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Patient scheduling
- Office organization
- Insurance verification
- Appointment coordination
- Telephone etiquette
- Email correspondence
- Database operations
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Dental Office Administrator/ Op Schedule/Check Out
Premier Dental Center
05.2025 - 10.2025
Insurance Coordinator
Shasta Family Dental
02.2024 - 03.2025
Office Manager
Dr. Steven Shirts
01.2009 - 01.2010
Medical Receptionist
Basin Immediate Care
01.2007 - 01.2009
Medical Billing and Collections
Klamath Open Door
Associate of Science - Applied Science in Medical Administration, Medical Billing and Coding, Office administration
Martinsburg College