JODI LIEBELT
Aurora,IL
Summary
Motivated, dedicated, detail-oriented “multi-tasker” with extensive administrative and customer service experience. Accustomed to deadlines and handling sensitive and confidential records. Flexible and versatile with polished telephone, writing, computer, listening and diplomatic interpersonal skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant-II
Advocate Medical Group-Young Hearts for Life
2016.01 - Current
- Responsible for daily secretarial and administrative services in support of YH4L Program Director, Founder & Medical Director and Department
- Responsible for Cardiac Screening Event preparations, Set Up, equipment management, data entry and managing Administrative Volunteers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Patient Service Representative
Dreyer Medical Clinic-Advocate Health Care
2015.01 - 2016.01
- Responsible for telephone communication, appointment scheduling, patient/doctor messaging and administrative duties for the Otolaryngology (ENT) and Ophthalmology Departments.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Office Support Specialist
VNA Health Care—Aurora, IL
2012.02 - 2014.05
- Responsible for providing comprehensive administrative support to the Executive Team, Directors and VNA Staff
- Also responsible for processing Provider payroll, coordinating Provider interviews, maintaining office supplies and equipment, managing outgoing mail.
- Organized company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Education
Bachelor of Business Administration - Office Administration
University of Wisconsin-Whitewater
Whitewater, WI12.1989
Skills
- 30+ years of Customer Service Experience
- MS Office skills
- Professional Communication & Correspondence/Reports
- Training & Supervision
- Epic
- Spreadsheet Management
- HIPPA Privacy & Security
- HR Support
- Teamwork skills
- Excellent organizational skills
- Accuracy and attention to detail
- Administrative Support
Training
Completed courses and seminars in customer service, Microsoft Office, HIPAA Privacy and Security, Epic and IDX Scheduling.
Timeline
Administrative Assistant-II
Advocate Medical Group-Young Hearts for Life
2016.01 - Current
Patient Service Representative
Dreyer Medical Clinic-Advocate Health Care
2015.01 - 2016.01
Office Support Specialist
VNA Health Care—Aurora, IL
2012.02 - 2014.05
Bachelor of Business Administration - Office Administration
University of Wisconsin-Whitewater
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