Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Lokey

North Tonawanda,NY

Summary

Highly motivated professional with 15 plus years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

22
22
years of professional experience

Work History

Owner

Jodi Lokey Events and Makeup Artistry
North Tonawanda , NY
2017.03 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Operations Manager

Massage Envy Spa
Amherst , NY
2011.02 - 2019.07
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Restaurant Team Leader

Carrabba' Italian Grill
Tonawanda , NY
2002.07 - 2010.06
  • Conducted daily team meetings to discuss operational objectives and customer service standards.
  • Provided guidance and support to team members on all aspects of the restaurant operations.
  • Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
  • Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.

Education

Associate of Science - Nursing Administration

Niagara County Community College
Sanborn, NY
2005-05

Skills

  • Business Administration
  • Staff Management
  • Cash Flow Optimization
  • Profit And Loss Analysis
  • Administrative Oversight
  • Strategic Planning
  • Documentation And Reporting
  • Staff Hiring
  • Business Management
  • Labor Relations
  • Human Resources Oversight
  • Customer Retention
  • Business Development
  • Verbal And Written Communication
  • Relationship Building

Timeline

Owner

Jodi Lokey Events and Makeup Artistry
2017.03 - Current

Operations Manager

Massage Envy Spa
2011.02 - 2019.07

Restaurant Team Leader

Carrabba' Italian Grill
2002.07 - 2010.06

Associate of Science - Nursing Administration

Niagara County Community College
Jodi Lokey