Jodi Lovitt
Greenville,SC
Summary
I've spent my entire career dealing with clients and customer service issues. I have 20+ years of experience as a knowledgeable and dedicated customer service professional with extensive experience in developing and providing positive relationships and maintaining client satisfaction.
I love the interaction with helping clients with a smile. My outgoing, positive demeanor and proven skills makes it easy to establish a good rapport with clients. Motivated to maintain customer satisfaction. Specializes in solving problems creatively, using tact and diplomacy to achieve win-win outcomes.
Overview
12
12
years of professional experience
Work History
Customer Service Client Representative
The Lovitt Agency
Los Angeles, CA
09.2008 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, clients and sales team to better understand customer needs and recommend appropriate solutions.
- Answered calls, emails and faxes daily , addressing customer inquiries, solving problems and providing information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Education
High School Diploma -
San Dimas High School
San Dimas, CARyan Designated Teaching Credential in Retailing -
UCLA
City Of Los Angeles, CA06.1981
Skills
- Courteous with Strong Service Mindset
- Customer Account Management
- Needs Assessment
- Responding to Difficult Customers
- Call Documentation
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Answering Customer Questions
- Inquiry Requests
- Educational Opportunities
- Patient and Empathetic
Timeline
Customer Service Client Representative
The Lovitt Agency
09.2008 - 03.2020
High School Diploma -
San Dimas High School
Ryan Designated Teaching Credential in Retailing -
UCLA
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