JODI-LYNN MARCOTTE
Somersworth,NH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Salmon Falls Family Health - PMC Medical Group
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Collected and recorded patients payments on balances, copayments and balances.
PATIENT ACCESS COORDINATOR
ALTON FAMILY MEDICINE – HUGGINS HOSPITAL
06.2021 - 06.2023
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on importance of preventive health care and insurance coverage.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
MEDICAL OFFICE SPECIALIST
BEACON INTERNAL MEDICINE - HCA
01.2019 - 02.2021
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Provided opening / closing coverage for three offices during Covid.
MEDICAL OFFICE SPECIALIST
CITRUS PRIMARY CARE FLORAL CITY
09.2018 - 06.2019
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Facilitated timely check-in by greeting visitors and establishing the purpose of visits
- Verified important patient information such as Demographic Information, Insurance Verification and Maintaining Current and Updated HIPAA Documents for entry into the patient management system
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Used eClinicalWorks to schedule and manage patient appointments
- End of day chart preparation for billing claims
- Assisted Office Manager with day-to-day clerical functions.
PATIENT SERVICES REPRESENTATIVES
LAMPREY HEALTH CARE
03.2016 - 04.2018
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Assisted patients in filling out check-in and payment paperwork
- Analyzed departmental documents for appropriate distribution and filing
- Scheduling, screening, and following-up with all patients for tests, surgeries, consultations etc
- Managing the front desk during new and follow-up patient days
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Took copayments and compiled daily financial records
- Copied, logged and scanned supporting documentation and placed all information in client files.
Education
Medical Assisting – Professional Certification - Medical Assisting
Seacoast Career Schools
Manchester, NH06.2014
General High School Studies -
Raymond High School
01.1997
Child Development – 3 ECE Credits -
Seacoast School of Technology
01.1997
Skills
- Information collection
- Clerical writing
- Medicaid statutes and regulations
- Strategic decision-making
- Confidential case documentation
- Analytical thinking
- Administrative Support
- Time Management
- Clerical Support
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Verbal Communication
- Computer Proficiency
- Microsoft Word
- Microsoft Excel
- Deadline-oriented
- Resourceful
- Correspondence Writing
- Reception oversight
Timeline
Administrative Assistant
Salmon Falls Family Health - PMC Medical Group
09.2023 - Current
PATIENT ACCESS COORDINATOR
ALTON FAMILY MEDICINE – HUGGINS HOSPITAL
06.2021 - 06.2023
MEDICAL OFFICE SPECIALIST
BEACON INTERNAL MEDICINE - HCA
01.2019 - 02.2021
MEDICAL OFFICE SPECIALIST
CITRUS PRIMARY CARE FLORAL CITY
09.2018 - 06.2019
PATIENT SERVICES REPRESENTATIVES
LAMPREY HEALTH CARE
03.2016 - 04.2018
Medical Assisting – Professional Certification - Medical Assisting
Seacoast Career Schools
General High School Studies -
Raymond High School
Child Development – 3 ECE Credits -
Seacoast School of Technology
Similar Profiles
Samantha SookdeoSamantha Sookdeo
Referral Coordinator at PMC Medical GroupReferral Coordinator at PMC Medical Group
Rebecca DiamondRebecca Diamond
Nurse Practitioner, Addiction Management at PMC Medical GroupNurse Practitioner, Addiction Management at PMC Medical Group
Lexie MichaelLexie Michael
Medical Professional Internship at Granite Falls Family Medical CenterMedical Professional Internship at Granite Falls Family Medical Center