An engaged, goal-oriented and decisive project manager with extensive experience in:
Contracts and billing; data migration for merger and acquisitions
Operational management, strategic planning, and implementation of process improvements
Cross-functional project management, budget tracking, marketing, and data management
Overview
14
14
years of professional experience
Work History
Manager, Contract to Order
Equifax, Inc.
St. Louis, MO
10.2021 - Current
Manage a team of Contract Analysts in contract processing and billing management
Receives and processes net new contracts, contract amendments, Statements of Work, and contract cancellations
Serves as a liaison between Sales and various billing, finance, and technology departments regarding issue resolution and process improvement initiatives tied but not limited to billing data entry management
Perform lead responsibilities in area of expertise, Merger and Acquisitions (M&A) and other related duties as assigned
Oversaw Contract to Order processes for eight M&A billing migrations in 2022-2023 and managed resource planning to absorb additional workload and support needs
Established process mapping for the launch of Ecommerce (I9 & ACA services)
Contract and Case Management (Salesforce and AODocs): Creates and maintains metric-based dashboards to coordinate distribution of work across the team; Maintains work order queues for multiple teams
Manager of Operations
Washington University School of Medicine
St. Louis, MO
03.2017 - 10.2021
Managed administrative functions across multiple business areas, e.g. site logistics, departmental procedures, school policies, finance, space utilization
Reconciled day to day expenses for seven individual labs; Prepared annual budgets and impact reports; Established and maintained tracking tools for project performance and metrics, e.g. office setup, capital requests, and other needs as they arose
Developed processes for recruitment and onboarding of faculty, trainees, and staff; Oversaw project plans for renovations and space allocation (laboratory and desk needs)
Developed internal and external marketing materials; Identified potential internal and external constituencies, collaborations, and partnerships; Identified vendors, negotiated contracts, and oversaw execution of events
Acted as a liaison with multiple university research administration offices, business offices, and various departments; Actively engaged with WUSM-Mallinckrodt and WUSM-Pfizer CTI joint-steering committees to support annual request-for-proposal processes
Program Manager
Institute for Defense and Business, IDB
Chapel Hill, N.C.
05.2009 - 10.2016
Hired, trained, and managed a team of Program Associates and Interns in the delivery of IDB’s Education Programs
Responsible for the Management of $2.5M in annual Program and Marketing Budgets; Successfully achieved an average of 5-10% annual savings through the use of budget planning and analysis, vendor contract negotiation and the use of technology and creative planning, all while maintaining the same quality of programs
Managed curriculum planning and faculty scheduling from various universities across the U.S.
Managed inventory flow for corporate program supplies
Managed IDB’s primary executive education facility contracts and was responsible for all CEU (continuing education units) applications for the institution as well as program participants
Responsible for web development and maintenance of IDB’s website and programs
Responsible for the MBA program overall – marketing; budget; recruitment strategy; planning content for courses of study; evaluation of transcripts and applicants; student matriculation and progress tracking; and curriculum development, planning, budgeting and execution of off-site residencies in the U.S. and abroad (Europe and Asia)
Planned and executed over 75 programs in 12 countries
Education
M.B.A - Strategic Management
Indiana University, Kelley School of Business
02.2016
B.S - Biological Sciences
North Carolina State University
12.2008
Skills
Contracts management
Billing management
Project management
Budgeting
Analyzing results and data
Strategic planning
Process improvement
Higher Education
Customer service
Microsoft Office; Google Suite including AODocs; Oracle Products; Lucid Chart; Tableau; Salesforce