JODI MCCARTHY
Saugus,MA
Summary
Collaborating closely with team members to foster a productive, healthy, and safe environment, while taking proactive steps to deliver exceptional customer service and ensure high satisfaction, resulting in a positive overall experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Counter Lead
Dunkin Donuts
05.2018 - 01.2021
- Coordinated employee schedules to ensure adequate staffing during peak hours, resulting in reduced wait times for customers.
- Developed rapport with regular customers, creating a loyal clientele base that contributed to consistent revenue growth over time.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Implemented inventory management system to track stock levels and reduce waste from expired products.
- Organized and managed front counter displays, keeping them updated with new promotions and seasonal items, enticing customers to try new products.
- Communicated with store leadership on employee performance and development needs.
- Conducted weekly inventory audits to monitor product usage and inform purchasing decisions for optimal cost control.
- Streamlined order processing for improved speed and accuracy in fulfilling customer requests.
- Established and maintained positive work environment to support high team morale.
- Managed cash register transactions with precision, ensuring accurate handling of customer payments.
- Assisted other areas when needed such as helping expedite orders in the kitchen during peak hours, ensuring timely delivery of meals to customers.
- Trained new employees on front counter procedures, resulting in increased productivity and team cohesion.
- Collaborated with kitchen staff to ensure timely preparation of orders, enhancing overall customer experience.
- Maintained clean and organized work area, adhering to health department regulations and promoting a welcoming environment for customers.
- Resolved customer complaints professionally, maintaining a positive company image and fostering repeat business.
- Greeted customers, answered questions and took orders.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Maintained counter areas in neat and clean fashion.
- Input food and drink orders into system, documented special requests and processed payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
Front Counter Worker
Dunkin Donuts & Baskin Robbins
02.2016 - 03.2018
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Utilized point-of-sale system efficiently for processing orders, and applying discounts or promotions when applicable.
- Developed strong relationships with regular customers, fostering loyalty through personalized interactions.
- Participated in weekly staff meetings to discuss strategies for improving overall customer experience.
- Enhanced customer experience with thorough product knowledge and helpful recommendations.
- Maintained a clean and organized work area, ensuring a welcoming environment for customers.
- Adhered to food safety guidelines, ensuring proper storage and handling of all products served at the front counter.
- Managed cash register operations, accurately handling transactions and balancing cash drawer daily.
- Provided support during special events or promotions, contributing to overall success through teamwork and dedication.
- Addressed customer inquiries and resolved issues promptly, maintaining a high level of customer satisfaction.
- Supported colleagues during peak hours, multitasking effectively to manage workload demands.
- Greeted customers with a smile and provided helpful suggestions.
- Maintained clean and safe workstations while adhering to all food safety and sanitation regulations.
- Processed customer orders and accurately entered them into the order system.
- Cleaned and maintained dining area and condiment stations.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
Education
Associate of Science -
Northshore Community College
Lynn, MA 01.2021 - 05.2025
GED -
High School Equivalency
Malden, MA1999
Skills
- In the role of team lead, I oversaw store opening procedures, including the preparation of all baked items and ensuring the timely counting and opening of cash registers before employee arrivals This routine was pivotal in ensuring a productive start to each day
Timeline
Associate of Science -
Northshore Community College
01.2021 - 05.2025
Front Counter Lead
Dunkin Donuts
05.2018 - 01.2021
Front Counter Worker
Dunkin Donuts & Baskin Robbins
02.2016 - 03.2018
GED -
High School Equivalency