Jodi McChesney

Ridgefield Park,NJ

Summary

Adept at reception management and customer service, I significantly enhanced visitor satisfaction at PCS Revenue Control Systems. Skilled in multitasking and organization, I streamlined office operations and improved the efficiency of appointment settings and document management, contributing to a more productive, welcoming environment.

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 30 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

years of professional experience

Work History

Receptionist Administrator

PCS Revenue Control Systems

02.2010 - 12.2024

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Acted as first point of contact and set appointments for prospective clients.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.

Education

High School Diploma -

Grover Cleveland, Ridgewood, NY

06-1987

Skills

Reception management
File organization
Multi-line phone operation
Appointment setting
Document scanning and digitization
Document management
Customer service
Phone and email etiquette
Visitor assistance
Call handling
Data entry

Microsoft office
Multitasking and organization
Administration and operations
Customer service management
Scheduling
Documentation and recordkeeping
Scheduling and calendar management
Support services
Handling complaints
Schedule management

Interests

Outdoor Recreation
Crafting and DIY Projects
Baking
Volunteering for community initiatives to give back to local communities and make a positive impact
Fundraising Events
I enjoy cooking for friends and family gatherings

Timeline

Receptionist Administrator - PCS Revenue Control Systems

02.2010 - 12.2024

Grover Cleveland - High School Diploma,