Jodi Mendoza
Visalia,CA
Summary
Reliable, service-focused candidate, seeking a rewarding yet competitive and challenging position where I can use my skills and knowledge to help both the company and my coworkers be successful while also maintaining an environment of growth and excellence.
Overview
16
16
years of professional experience
Work History
Workers Compensation Insurance Representative
PRO-PT Physical Therapy
Visalia, CA
07.2021 - Current
- Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
- Spearheaded initiatives that improved operational efficiency within the team, leading to better overall performance.
- Mentored new employees on industry regulations and best practices, contributing to their professional growth and success.
- Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
- Analyzed complex policies for accuracy and compliance, ensuring adherence to regulatory requirements and minimizing risk exposure.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Participated in ongoing professional development courses to maintain current knowledge of insurance products and regulations, enhancing overall expertise as a representative.
- Leveraged advanced software tools for efficient data management and accurate policy documentation.
- Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
- Prepared & furnished medical records to proper clientele upon request.
IT Liason
Employer Driven Insurance Services
Visalia, CA
05.2016 - 07.2021
- Performed variety of complex information technology support duties to ensure smooth delivery of technology services both remotely & in person.
- Assisted users with IT issues such as account lockout, password resets,printing issues as well as installation, configuration& maintenance of hardware & software.
- Assisted other departments as needed when short staffed including accounting, billing, mailroom & administration departments.
Associate Manager
Big Lots
Visalia, CA
06.2008 - 05.2016
- Managed store employees & enhanced team productivity by implementing efficient project management strategies.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Maintained proper product levels & inventory controls.
- Reconciled daily sales transactions to balance daily log revenue.
- Managed inventory, cash control & opening & closing procedures.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Certification - Administrative Medical Assisting
Milan Institute - Visalia
Visalia, CA06.2009
High School Diploma -
Hanford High School
Hanford, CA06.2001
Skills
- Adaptable,eager, willing to work and learn new information
- Proficiency in Microsoft Office including Excel and Powerpoint
- Customer service-oriented
- Punctual
- Self motivated
- Coordination
- Account reconciliations knowledge
- Data entry
- Conflict resolution
- Extremely organized
Timeline
Workers Compensation Insurance Representative
PRO-PT Physical Therapy
07.2021 - Current
IT Liason
Employer Driven Insurance Services
05.2016 - 07.2021
Associate Manager
Big Lots
06.2008 - 05.2016
Certification - Administrative Medical Assisting
Milan Institute - Visalia
High School Diploma -
Hanford High School