JODI MENDOZA
Visalia,CA
Summary
Reliable, service-focused candidate, seeking a rewarding yet competitive and challenging position where I can use skills and knowledge to help both the company and coworkers be successful while also maintaining an environment of growth and excellence.
Overview
16
16
years of professional experience
Work History
Workers Compensation Insurance Verification
PRO PT PHYSICAL THERAPY
07.2021 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Examined claims forms and other records to determine insurance coverage.
- Collected payments and applied to patient accounts.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Filed and updated patient information and medical records.
- Maintained contact with claimants and attorneys to determine treatment status.
- Answering phone calls and take messages, scheduling appointments, and handling patient inquiries
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Custodian of Medical records.
- Prepare and furnish records to lawyers and patients upon request.
IT LIAISON
Employer Driven Insurance Services E.D.I.S.
05.2016 - 07.2021
- Computer operations
- Computer repair
- Wire and computer installation
- User and desktop support ( hardware and software)
- Helpdesk, and data management
- Performed variety of complex information technology support duties to ensure smooth delivery of technology services.
- Assist users with it issues either remotely or in person, such as password resets, printing issues, account lockouts, etc.
- Daily routine work on PC's/Laptops/Workstations in corporate environment. This includes installation, configuration, and maintenance.
- Also assist other departments as needed when short staffed such as claims accounting, billing dept, mailroom and administration.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Associate Manager
Big Lots
06.2008 - 05.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
Certification - Medical Assisting/Administrative Medical Assisting
Milan Institute -
Visalia, CA06.2009
High School Diploma -
Hanford High School
Hanford, CA06.2001
Skills
- Active Listener
- Computer Knowledge
- Interpersonal Skills
- Management Skills
- Communication
- Customer Service
- Leadership
- Problem- Solving
Timeline
Workers Compensation Insurance Verification
PRO PT PHYSICAL THERAPY
07.2021 - Current
IT LIAISON
Employer Driven Insurance Services E.D.I.S.
05.2016 - 07.2021
Associate Manager
Big Lots
06.2008 - 05.2016
Certification - Medical Assisting/Administrative Medical Assisting
Milan Institute -
High School Diploma -
Hanford High School
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