JODI MILLMAN

• Responds to all client inquiries and asked appropriate questions to facilitate resolution.
• Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Interacted with team members across departments to research and resolve customer issues.
• Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
• Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Responded proactively and positively to rapid change.
• Identified and resolved discrepancies and errors in customer accounts.

• Registers voters at precinct in Electronic Poll Book during elections

• Entered and updated vendors in ERP system, VAI.
• Purchase Order price verified materials and freight.
• Calculated variance for materials and freight.
• Entered vouchers for all invoices that did not require Purchase Orders.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Matched purchase orders with invoices and recorded necessary information.
• Input financial data and produced reports using VAI.
• Cargo tracking.
• Weekly check runs.
• Maintained files and documentation in accordance with company policy and accepted accounting practices.
• Reviewed invoices for appropriate documentation and approval before processing payments, mitigating risks of unauthorized transactions.
• Reconciled vendor statements and researched and corrected discrepancies.
• Conducted thorough audits of AP transactions, identifying areas for improvement in efficiency and accuracy.
• Streamlined accounts payable processes by implementing automation tools and reducing manual entry errors.
• Matched invoices to checks, obtained signatures for checks and distributed checks accordingly.
• Reviewed invoices for appropriate documentation and approval prior to payment.
• Prioritized invoices according to cash discount potential and payment terms.
• Maintained well-organized filing systems for all accounts payable documents, facilitating easy access when needed for reference or audit purposes.

• Proficiently processed customer payments for invoices.

• Demonstrated adeptness in generating monthly and ad hoc client invoices for services rendered.

• Successfully managed the collection of outstanding balances.

• Accurately recorded and tracked vendor invoices.

• Executed timely and comprehensive report generation as required.

• Methodically documented operational procedures.

• Utilized a suite of financial tools including QuickBooks Online, Bill.com, and Microsoft Excel.

• Elevated to a pivotal role within the newly established shared services group, responsible for overseeing accounts payable and accounts receivable for multiple North American agencies.

• Applied precision in handling customer invoice payments.

• Managed vendor invoices payments through methods including check, ACH, and wire transfers.

• Meticulously inputted customer data into Maconomy.

• Facilitated auditor inquiries by promptly providing requested information.

• Demonstrated versatility by successfully completing various special projects as required.

• Proficiently acquired expertise in Maconomy accounting software during the transition at Doner.

• Diligently reconciled production expenses across multiple credit cards, meticulously aligning them with monthly statements.

• Accurately recorded and managed expenses within the Concur platform.

• Assumed the role of a mentor, providing training to Billing Assistants and offering guidance to Studio Producers.

• Exemplified precision in reconciling and invoicing all Post-Production and Production projects upon their completion.

• Skillfully formulated and revised estimates tailored to agency clients' needs.

• Secured licenses for stock music employed in television, radio, and online video productions.

• Demonstrated proficiency in revenue forecasting and reported accruals to the Finance Department, diligently analyzing significant variances on a per-project basis.

• Efficiently onboarded vendors within the Oracle procurement system, facilitating the generation of purchase orders.

• Conducted thorough reviews of third-party expenses eligible for reimbursement.

• Meticulously reviewed and coded invoices, ensuring their seamless processing for vendor payment by the Accounting Department.

• Effectively communicated with the insurance company to declare shoots and processed all related paperwork.

• Proactively developed and implemented necessary processes to enhance operational efficiency.