Jodi Moll
Redmond,WA
Summary
Experienced and motivated professional with extensive partner management and HR experience in competitive markets. Proven track record of meeting deadlines and excelling both independently and in team settings. Strong analytical skills with a talent for rapidly acquiring new technical knowledge and understanding unfamiliar concepts. Effective communicator who prioritizes building relationships to enhance customer and employee loyalty, drive positive change, and increase profitability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Production Assistant
Rainkid Productions
04.2024 - Current
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
Front Desk Agent, Banquets Events
Archer Hotel
01.2023 - 03.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Hiring Hall Manager / Human Resource Manager
IATSE Local 15
01.2022 - 05.2023
- Hired and placed hundreds of employees for large concerts, events, and shows at 90 to 96% employment
- Built a hiring hall from 70% to 93% in 4 months
- Live Nation congratulated for best in hiring for the nation during June events
- Optimized hall utilization by creating effective scheduling systems, reducing downtime between events.
- Monitored industry trends, integrating best practices into operations for ongoing performance improvements in the hall management sector.
- Spearheaded staff training programs to enhance service quality and employee engagement.
- Conducted post-event evaluations to identify areas of improvement, driving continuous process enhancements.
Office Manager, Human Resource Manager
GDI Integrated Facility Services
01.2019 - 03.2022
- Manage office branch of all Janitorial workers, payroll, hiring, training, developing, customer outreach, account receivable, and maintain office equipment and information structure
- Maintained full employment of Janitorial staff at all times at 90 to 100% retention
- Had the lowest turnover in janitorial workers per unemployment security division
- Maintained two HCM programs for payroll and continued accuracy
- Won the National Safety Excellence Award for all of Washington State two years in a row
Office Manager/ Executive Assistant
EnviroVector
01.2017 - 01.2019
- Manage the Owner’s schedule and all areas of operation factors of the business
- Office Manager of a small business which includes recruiting, hiring, training, project manager, information technology systems, bookkeeper, review reports, and inventory control
- Executed a new recruiting strategy to fill positions that have been open since 2016
- Keep customer communication open on the status of projects to keep customer loyalty providing exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager/ Director
AutoNation Collision
01.2016 - 01.2017
- Led collision and repair processes, ensuring all documentation is accurately completed while providing exceptional customer service
- Develop relationships with customers, vendors, and staff in person and via telephone to acquire all signatures for repair orders
- Executed strategic scheduling of services to ensure timely repairs and customer pickups
- Maintain financial integrity by preparing invoices, assigning purchase order numbers, and matching invoices with unpaid insurance invoices before turning them in for payment
XSP, Sales Executive
Comcast
01.2015 - 01.2016
- Led and coordinated with the new sales team for the promotion and sales of Comcast products and services to reengage top clients
- Foster strategic business relationships focused on developing new lines of business for the Xfinity platform; pursued previous, potential, and existing sales targets to increase revenue volume through assigned territories
- Developed marketing plans with a thorough understanding of products and pricing models to offer competitive pricing
- Analyze market trends to evaluate competitor offers and promote the benefits of Comcast products
- Demonstrated success in varying sales environments emphasizing business-to-consumer sales
Office Manager
Spacetym, Inc.
01.2014 - 01.2015
- Spearheaded operations for a startup to ensure the execution of all administrative functions
- Developed processes to monitor executives and writers to guarantee strict deadlines were met
- Provided calendar management and other administrative tasks for composing business correspondence and financial reporting
- Collaborate with the leadership team to design new policies and procedures focused on operational excellence
- Manage special projects to guarantee the quality of work and on-time deliverables
Event Coordinator
Parallels
01.2012 - 01.2014
- Coordinated annual conference for sponsorship program of over 180 companies and up to 9000 attendees
- Directed logistics, produced purchase orders, secured location, coordinated resources/vendors, and attendance forecasting
- Improved workflow by delegating tasks to highly qualified support teams
- Enhanced events by identifying and driving improvements to heighten the client experience
- Facilitated communication between staff and vendors to create a smooth, memorable, and successful event
Store Manager
Multiple Retail Stores
01.1999 - 01.2012
- Led store operations through periods of accelerated growth
- Directed store sales team to enhance the customer experience through customer-centered techniques
- Encouraged and mentored teams to surpass all operational goals and standards by creating a positive, cohesive work environment
- Increased yearly volume for 8 years from 10% to 20% by developing a solid team and growing customer base
- Improved store performances by retraining staff, enforcing company standards, and enhancing merchandising
- Increased store volume from $1.3M to over $7M, leading to several awards for outstanding performance
- Earned Store Manager of Excellence for performance, inspiring team members, and highest employee retention
Education
Associate Degree - Business
Tulsa Community College
Tulsa, OKSkills
Phone Etiquette
Understanding Customer Needs
Calm and Professional Under Pressure
Remote Office Availability
Customer Relations
Issue and Complaint Resolution
Data Entry
Administrative and Office Support
Sales expertise
Project management abilities
Volunteer Experience
Elderly support & Washington State Park restoration, 01/01/13, 12/31/19, Seattle, Washington
Certification
- SHRM Learning System Participant – Society for Human Resource Management.
- OSHA Certified
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- Chartered Financial Analyst (CFA) - CFA Institute.
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Production Assistant
Rainkid Productions
04.2024 - Current
Front Desk Agent, Banquets Events
Archer Hotel
01.2023 - 03.2024
Hiring Hall Manager / Human Resource Manager
IATSE Local 15
01.2022 - 05.2023
Office Manager, Human Resource Manager
GDI Integrated Facility Services
01.2019 - 03.2022
Office Manager/ Executive Assistant
EnviroVector
01.2017 - 01.2019
Office Manager/ Director
AutoNation Collision
01.2016 - 01.2017
XSP, Sales Executive
Comcast
01.2015 - 01.2016
Office Manager
Spacetym, Inc.
01.2014 - 01.2015
Event Coordinator
Parallels
01.2012 - 01.2014
Store Manager
Multiple Retail Stores
01.1999 - 01.2012
Associate Degree - Business
Tulsa Community College