Jodi Montoya
Alamogordo,United States
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Receiving Captain
Macy's
El Paso, TX
08.2022 - Current
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
- Enhanced team productivity with effective delegation of tasks and consistent follow-up on progress.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Optimized space utilization in the warehouse by reorganizing storage layouts based on product turnover rates.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours without compromising employee work-life balance.
Merchandiser
O'Reilly Auto Parts
El Paso, TX
08.2021 - 08.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Assistant Manager
Big R
Dumas, TX
10.2017 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Phlebotomy Technician - Phlebotomy
Southwest Phlebotomy
Albuquerque, NM05.2023
Skills
- Public speaking abilities
- Crew Resource Management
- Mission Planning
- Emergency Management
- Multi-tasking Capabilities
- Continuous learning mindset
- Leadership Qualities
Timeline
Receiving Captain
Macy's
08.2022 - Current
Merchandiser
O'Reilly Auto Parts
08.2021 - 08.2022
Assistant Manager
Big R
10.2017 - 08.2021
Phlebotomy Technician - Phlebotomy
Southwest Phlebotomy