Jodi Najera
Corpus Christi,TX
Summary
Driven and detail-oriented professional with a strong background in customer service and financial management, honed at companies like Stripe. Excelled in roles requiring exceptional computer skills and a commitment to excellence, achieving a consistent 4.0 GPA. Known for outstanding customer interaction abilities and proficiency in handling financial transactions accurately and efficiently.
Overview
39
39
years of professional experience
Work History
Server
Cracker Barrel
05.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Home Depot
05.2018 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card and check transactions to complete customer purchases.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Assistant Manager
Stripe
06.2005 - 03.2007
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Walmart
05.1985 - 04.2003
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX1989
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Quality Control
- Supply Restocking
- Sales Techniques
- Service prioritization
love being with my family and dogs
I like to be with the family and be there for my granddaughter. My dogs i take care of they are my life since my husband passed away.
I like to be with my friends and spend time at the beach.
Timeline
Server
Cracker Barrel
05.2024 - Current
Cashier
Home Depot
05.2018 - 05.2023
Assistant Manager
Stripe
06.2005 - 03.2007
Cashier
Walmart
05.1985 - 04.2003
High School Diploma -
Mary Carroll High School