Jodi Nathem
Cedar Rapids,IA
Summary
Committed Duty Officer - Records Specialist with a focus on customer relations and thriving in fast-paced universal environments. Recognized for being detail-oriented and decisive, with excellent multitasking abilities and a self-motivated nature. Comfortable working independently or collaboratively within teams to ensure on-time and accurate completion of clerical tasks.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Duty Officer - Records Specialist
Linn County Sheriff's Office
08.1995 - Current
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner assisting with answering questions about individuals in the facility.
- Enhanced records accuracy and record-keeping system through regular audits, identifying discrepancies, and correcting errors as needed.
- Developed strong working relationships with external agencies, court officials and attorneys, resulting in smoother processing of court documents.
- Supported court proceedings by accurately compiling subpoenaed materials and ensuring prompt delivery to legal representatives.
Education
Associate of Science - Fashion Merchandising
Plaza Three Academy
05-1988
Skills
- Policy Enforcement
- Task Delegation
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Organizational Skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Problem-solving abilities
- Report Writing
- Customer Service
- Calendar Management
- Appointment Scheduling
- Meeting Coordination
- Verbal and Written Communication
- Mail Distribution
- Prioritization and Time Management
- Organization
- Confidentiality Understanding
- File Management
- Spreadsheet Management
- Business Correspondence
- Filing Experience
- Multi-Line Phone System
- Data Verification
- Maintaining confidentiality
- Government policy regulations
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Written Communication
- Analytical Skills
Certification
- NCIC Certified
- First Aid
- CPR
- Notary
- EDMS Capability
Timeline
Duty Officer - Records Specialist
Linn County Sheriff's Office
08.1995 - Current
Associate of Science - Fashion Merchandising
Plaza Three Academy