Jodi Netzer

• Adaptable and proficient in learning new programs and concepts quickly and efficiently.
• Identify issues, analyze information and provide solutions to problems.
• Performs a variety of front-line production work including processing pharmacy related coverage decisions for all utilization management requests in accordance with standards for accuracy, timeliness, productivity, and regulatory requirements
• Uses various business applications, as well as external vendor systems such as a Pharmacy Benefit Manager or Electronic Medical Records, to obtain information, and enter coverage decision data necessary for claims adjudication
• Interacts with internal and external customers to provide and obtain information and ensures the delivery of outstanding service and quality.
• Ensure all work is carried out in accordance with relevant regulatory and accreditation requirements from CMS, NCQA, state regulators and others.
• Serves as a lead resource and subject matter expert for others in the department which included direct training of new staff as well as worked interdepartmentally on projects such as development and review of various member materials such as Explanation of Benefits and Evidence of Coverage.
• Support the development and management of Standard Operating Procedures to govern the Quartz Pharmacy area

• Performed wide range of pharmacy operations within a hospital pharmacy setting including inventory management, stocking pyxis machines, compounding medications and assisting pharmacist with various operations while maintaining a strong commitment to accuracy, efficiency and service quality.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Counted, measured and compounded medications following standard procedures.
• Selected for special project of implementing medication inventory and pyxis machines in over 20 clinic departments.

• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Transported clients to medical and dental appointments and provided support and advocacy for the clients during these appointments.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Direct Support Professional - Part Time

• Assisted residents in typical living skills including bathing, eating, self care, recreational and community outings along with behavior management skills.
• Certified in CPI(Crisis Prevention Intervention) - training in managing verbal, non-verbal and physical behaviors in the least invasive manner.
• Certified CPR instructor - taught basic CPR classes to incoming and current staff approximately 3-4 times a year.

Medical Assistant

• Assisted in preparation and documentation of medications for up to 40 residents.
• Attended medical and dental appointments with residents, would be responsible for bringing medical history or information needed for appointments.
• Maintained inventory of supplies in the main office as well as the individual housing units.