Jodi Pearson

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Organized paperwork such as charts and reports for office and patient needs.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Supported office staff and operational requirements with administrative tasks.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminders
• Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth
• Obtained payments from patients and scanned identification and insurance cards.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services and company information.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered constant flow of customer calls with minimal wait times.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Directed phone inquiries, answered customer questions, and scheduled appointments

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Making and maintaining a home for my two children, my husband and myself.

• Skilled at working independently and collaboratively in a team environment
• Identified issues, analyzed information and provided solutions to problems
• Applied effective time management techniques to meet tight deadlines
• Self-motivated, with a strong sense of personal responsibility

• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Greeted and verified type of metal and personal information before directing guests to appropriate areas or answering questions.