Jodi Perkins
Elgin,IL
Summary
Accomplished professional with a proven track record in leadership and customer service, notably at United Airlines. Have excelled in enhancing passenger satisfaction and safety, demonstrated through effective teamwork and first aid proficiency. At United Airlines, have mastered meeting/crew briefing facilitation, fostered crew collaboration. proven record of dependability and punctuality. Takes pride in possessing a strong work ethic, and professional appearance. Am a respected and dedicated team player who is goal-orientated, and successful at managing multiple priorities with a positive attitude.
Overview
35
35
years of professional experience
Work History
Flight Attendant - NFL Dedicated Crew Member
United Airlines
08.2022 - 02.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers.
- Performed pre-flight safety checks.
- Greeted passengers, assisted with carry-on baggage storage.
- Served beverages and food items..
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing special requests.
- Prepared meals.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Lead International Flight Attendant
United Airlines
01.2001 - 05.2018
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Collaborated with flight crew members to deliver seamless travel experience, resulting in high customer satisfaction ratings.
- Conducted regular training sessions for fellow crew members on safety protocols, first aid procedures, and exemplary customer service techniques.
- Assisted passengers with special needs or disabilities, ensuring comfortable and enjoyable travel experience for all guests onboard.
- Mentored junior flight attendants, fostering professional growth and improving overall team performance.
- Developed rapport with frequent flyers, creating lasting relationships that contributed to repeat business for airline.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Flight Attendant
United Airlines
04.1989 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with flight deck crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver seamless travel experience for passengers on domestic and international flights.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Commissioner
City Of Elgin - Fire And Police Commission
05.2021 - Current
- Evaluated program effectiveness through regular assessment and feedback mechanisms, driving continuous improvement efforts.
- Evaluated pre-oral interview applicant videos.
- Evaluated and discussed applicants who had questionable background checks prior to oral interviews invitation.
- Participated in discussion regarding probation extensions of current employees.
- Participated in Robert's Rules of Order for Modern Meetings.
Board Member
Friends Of Lords Park Zoo
10.2016 - Current
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Assisted with development of different fundraising activities, including annual gala.
- Represented organization at volunteer recruitment events.
- Participated in Robert's Rules of Order for Modern Meetings.
Education
High School Diploma -
St. Edward Catholic High School
Elgin, IL05.1985
Some College (No Degree) - Sports And Fitness Administration
University of Illinois At Urbana-Champaign
Champaign, ILSome College (No Degree) - Computer And Information Sciences
William Rainey Harper College
Palatine, ILSkills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Verbal and written communication
- Professional Appearance
- Meeting facilitation
- Good Judgment
- Teamwork and Collaboration
- First Aid
- Leadership Qualities and Experience
- Administrative tasks
- Company policy adherence
- Nonprofit experience
Hobbies
In my free time, I enjoy gardening, home decor, exercising, cooking, and enjoying my dogs.
Timeline
Flight Attendant - NFL Dedicated Crew Member
United Airlines
08.2022 - 02.2024
Commissioner
City Of Elgin - Fire And Police Commission
05.2021 - Current
Board Member
Friends Of Lords Park Zoo
10.2016 - Current
Lead International Flight Attendant
United Airlines
01.2001 - 05.2018
Flight Attendant
United Airlines
04.1989 - Current
High School Diploma -
St. Edward Catholic High School
Some College (No Degree) - Sports And Fitness Administration
University of Illinois At Urbana-Champaign
Some College (No Degree) - Computer And Information Sciences
William Rainey Harper College
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