Jodi Phillips
Cumming,GA
Summary
Experienced with implementing strategic initiatives to enhance member engagement and organizational efficiency. Utilizes strong leadership and communication skills to manage diverse teams and build consensus. Track record of improving community relations and driving successful event execution.
Professional with deep expertise in association management. Proven track record of driving member engagement, optimizing operational efficiency, and leading successful initiatives. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in strategic planning, budget management, and stakeholder communication. Reliable and results-oriented, ready to make significant impact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Association Manager
Team Management LLC
05.2017 - Current
- Manages over 2100 units, over 4500 clients, providing Customer Service to each client.
- Managed vendor contracts, negotiations, and relations to obtain quality services at competitive prices.
- Facilitated successful annual meetings by organizing logistics and ensuring clear communication with residents.
- Delivered informative monthly reports to the Board of Directors detailing financial status, project updates, and other pertinent community information.
- Responded to Common Area Maintenance (CAM) inquiries.
- Collaborated with legal counsel on various matters including collections, compliance issues, and construction defects resolution.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Senior Association Manager
Community Management Associates, Inc.
01.2004 - 05.2017
- Senior Management overseeing a staff of 15 in Tennessee and the Atlanta area along with assisting these Managers with their portfolios.
- Provided exceptional customer service and support to members, addressing inquiries promptly and professionally.
- Advocated for the interests of the association''s members at local government levels, establishing strong connections with key decision makers.
- Managed annual budget effectively, resulting in cost savings and increased revenue for the association.
- Established an effective communication strategy to keep members informed of relevant news and updates.
- Oversaw management of association''s website content, ensuring all information was accurate, up-to-date, and visually appealing.
- Provided exceptional customer service to over 5,000 units in both Tennessee and the Atlanta area providing support to members, addressing inquiries promptly and professionally.
Management Assistant
HMS, Inc.
08.2000 - 12.2003
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
Education
No Degree - Accounting
College of Lake County
Grayslake, ILNo Degree - Family Law
Texas A&M Satellite
Bremerhaven, GermanyNo Degree - Family Law
Texas A&M
Killeen, TXNo Degree - Customer Service/Business Management
Lanier Technical College
CummingSkills
Organizational Leadership
Volunteer Management
Community operations
Service contract negotiation
Vendor relationship development
Board of directors support
Community guidelines enforcement
Contractor supervision
Policy Enforcement
Budget Planning
Customer Service
Problem-Solving
Certification
- Certified Manager of Community Associations (CMCA) - Community Association Managers International Certification Board.
- Association Management Specialist (AMS) - Community Associations Institute.
- Fair Housing Certification- Various certifying bodies or state agencies.
- Military Relocation Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionTimeline
Association Manager
Team Management LLC
05.2017 - Current
Senior Association Manager
Community Management Associates, Inc.
01.2004 - 05.2017
Management Assistant
HMS, Inc.
08.2000 - 12.2003
No Degree - Accounting
College of Lake County
No Degree - Family Law
Texas A&M Satellite
No Degree - Family Law
Texas A&M
No Degree - Customer Service/Business Management
Lanier Technical College
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