Jodi Pickrel
Omaha,NE
Summary
Dedicated and experienced Flight Services Specialist with nine years experience managing multiple departments and high flight volume with over 100 aircraft. Trusted team player with excellent time management skills always eager to provide the highest level of customer service and attention to detail.
Overview
15
15
years of professional experience
Work History
FLIGHT SERVICES SPECIALIST
JET LINX AVIATION
08.2015 - Current
- Manage multiple departments on the overnight shift including Flight Coordination and Flight Planning, Fleet Optimization, Crewing, and Charter Sales and Trip Support. Assist the International Team with tasks.
- Ensure safety of daily operations and review both day prior and day of trips.
- Create and respond to Opportunity for Service Improvement reports as needed in a timely manner.
- Resolve accounting inquiries and discrepancies for fuel and airport related expenses.
- Assist in recovering trips as needed.
Communications Team Lead
AIR METHODS COMMUNICATIONS
07.2012 - 08.2015
- Supervised up to 30Communication Specialists ensuring staff were staying on task
- Worked multiple program regions as needed to assist Communication Specialists
- Answered inquiries providing timely and detailed responses to investigations
- Kept up to date records on all emergency contacts for each state and program.
Communications Specialist
AIR METHODS COMMUNICATIONS
06.2010 - 07.2012
- Answered all calls in a timely manner assisting requesters by coordinating life flights
- Communicated with pilots via radio through duration of flights
- Flight followed all assigned aircraft and worked multiple regions as assigned
- Completed accurate data entry and participated in QA processes
- Promoted to Subject Matter Expert and Team Lead.
Skills
- FOS Scheduling Software
- Flight Planning
- Flight Following
- TAF, METAR, and NOTAM interpretation
- Forbes Customer Service Training
- Time Management
- Communication
- Adaptability
- Attention to Detail
- Problem Solving
Timeline
FLIGHT SERVICES SPECIALIST
JET LINX AVIATION
08.2015 - Current
Communications Team Lead
AIR METHODS COMMUNICATIONS
07.2012 - 08.2015
Communications Specialist
AIR METHODS COMMUNICATIONS
06.2010 - 07.2012
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