• Designated Role Model for Premier Customer Service at Publix and rated Highly Effective on formal evaluations at Pinellas County Schools, demonstrating consistent excellence in both customer-facing and educational roles.
Overview
1
1
Language
18
18
years of professional experience
Work History
Medical Behavioral Assistant
Pinellas County Schools
St. Petersburg, FL
02.2023 - Current
Implemented behavior intervention plans to support student regulation and classroom participation.
De-escalated challenging behaviors using calm redirection and crisis intervention techniques.
Documented behavior observations and shared progress updates with instructional staff.
Supported students during transitions, routines, and activities to maintain consistency.
Collaborated with teachers and counselors to adjust support strategies for student needs.
Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Helped feeding and daily living skills to support physical and emotional well-being.
Provided individualized reading, writing and math instruction to support student development.
Worked with students to promote learning and pro-social development.
Monitored student safety and responded quickly to behavioral incidents and concerns.
Empowered students by teaching self-regulation techniques that led to increased autonomy over their emotions and behaviors.
Assisted in creating a safe learning environment for all students by addressing potential triggers or challenges they may face.
Aided in the transition between various educational settings, providing continuity of care for students experiencing changes due to internal or external factors such as relocation.
Established trust with students by building rapport and maintaining open communication lines with both students and their families.
Promoted positive peer interactions through guided role-play exercises designed to teach empathy and conflict resolution skills effectively.
Scan Price Clerk
Publix
Seminole, FL
12.2008 - 02.2023
My title is Scan Price Clerk for the Grocery department. I also take on other responsibilities, such as a grocery replenishment specialist.
My job intel’s
Hanging price changes ( having hundreds , even thousands of tags to change in the store ).
Hanging Ad signs each week for new Ads.
Unloading and reloading trucks
Loading up product in floats as well as off stacking neatly onto our racks.
Stocking the shelves
As for accomplishments .. an example would be a lot of recognition from leadership about how hard I work. By store manager , regional manager and our Vice President. I not only do my job ( SPC ) I also take on other responsibilities in my spare time. Which is being a ( GRS ). I have to aisles I am assigned. Plus numerous other little tasks here and there like receiving vendors through our back door.
Education
High school diploma - undefined
Seminole High School
Seminole, FL
Skills
Worked in hospitality for 14 years
Exceptional guest service and relationship building
Active listening and understanding guests needs
Organization
Handling complaints and resolving issues with Calm manor