Summary
Overview
Work History
Education
Skills
Timeline
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JODI RHOADES

Bedford

Summary

Dynamic and self-motivated professional with a strong background in scheduling at Texas Oncology. Proven leadership and problem-solving skills, enhancing team performance and patient satisfaction. Adept at conflict resolution and organization, consistently delivering exceptional customer service while managing multiple tasks efficiently. Committed to fostering positive relationships and continual improvement.

Overview

14
14
years of professional experience

Work History

Team Lead, Scheduler

Texas Oncology
02.2021 - Current
  • Work within tight deadlines in a fast-paced environment and exhibit effective time management skills to get into real time with scheduling multiple modality radiology scans.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Schedule patients for multiple modality radiology scans across several locations.
  • Maintain accurate and up to date data entry for patients in the Link, Athena IDX, and G2.
  • Build and maintain positive working relationships with patients and staff.
  • Provide exceptional customer service to patients and referring clinics, using strong communication skills to answer questions regarding procedures and address concerns.
  • Exercise leadership capabilities by successfully motivating and inspiring others by providing support and guidance.
  • Participate in team projects, demonstrating an ability to work collaboratively and effectively.
  • Use critical thinking and strong conflict resolution skills to break down problems, evaluate solutions and make decisions.
  • Work different positions to provide optimal coverage and meet goals.
  • Evaluate employee skills and knowledge regularly, train, and mentor individuals with lagging skills.
  • Assist operators with answering questions and routing calls efficiently.
  • Assist in acquiring prior medical records and patient paperwork for radiology scans utilizing Nuance Power Share.

Patient Service Representative

TOUCHSTONE IMAGING
05.2012 - 02.2021
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Helped resolve client complaints through timely corrective actions and appropriate referrals.
  • Assisted with medical records.

Patient Service Representative

Cook Children's Northeast Hospital
09.2011 - 04.2012
  • Balanced deposits and credit card payments each day.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions and compiled daily financial records.
  • Delivered support to medical staff in completion of patient paperwork.
  • Assisted patients in filling out check-in and payment paperwork.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Answered incoming calls, scheduled multiple modality radiology scan appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.
  • Assisted with medical records.

Education

Bachelor of Science - Interdisciplinary Studies

Texas Woman's University
Denton, TX
05-2006

Skills

  • Problem-solving
  • Supervision and leadership
  • Friendly, positive attitude
  • Interpersonal communication
  • Excellent customer service
  • Organization and time management
  • Conflict resolution

Timeline

Team Lead, Scheduler

Texas Oncology
02.2021 - Current

Patient Service Representative

TOUCHSTONE IMAGING
05.2012 - 02.2021

Patient Service Representative

Cook Children's Northeast Hospital
09.2011 - 04.2012

Bachelor of Science - Interdisciplinary Studies

Texas Woman's University

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