Jodi Richardson
Fairview,OR
Summary
Accommodating Assistant Branch Manager dedicated to continuous improvement and establishing lasting banking relationships. Effective leader skilled at streamlining operations and increasing productivity. Offering 34 years of experience in management capacity within banking industry.
Overview
34
34
years of professional experience
Work History
Assistant Branch Manager
Columbia Bank/Umpqua Bank
2006.03 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Maximized efficiency through effective resource allocation and employee management.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 5 member team.
Assistant Branch Manager
Bank Of The West
2003.09 - 2005.08
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Central Services Manager
Mbank
2001.09 - 2005.08
- Managed backroom functions for small community bank team of 7 which included:
- Proof Department
- Fed Adjustments
- Fedline
- Switchboard
- Statements and Notices
- Garnishments
- Mailroom
- Drive Up Tellers
Assistant Branch Manager
Key Bank
1989.05 - 2000.11
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
High School Diploma -
Oregon City Senior High School
Oregon City, OR06.1985
Skills
- Operations Management
- Staff Training
- Budget Controls
- Strong Interpersonal Skills
- Risk Management
- Regulatory Compliance
- Employee Performance Reviews
- Staff Development
- Financial Product Advisement
- Cash Handling
- Excellent Team Leadership
- Risk Mitigation
Accomplishments
2018 Bronze Star Emerging Leader Award Recipient
2022 Difference Maker Award Recipient
Timeline
Assistant Branch Manager
Columbia Bank/Umpqua Bank
2006.03 - Current
Assistant Branch Manager
Bank Of The West
2003.09 - 2005.08
Central Services Manager
Mbank
2001.09 - 2005.08
Assistant Branch Manager
Key Bank
1989.05 - 2000.11
High School Diploma -
Oregon City Senior High School
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