Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Jodi Robinson

Loganville,GA

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Memory Care Program Director

Senior Lifestyle Corporation/Phoenix Senior Living
07.2011 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Enhanced resident care by developing and implementing comprehensive memory care programs.
  • Increased caregiver efficiency through regular training sessions and performance evaluations.
  • Improved communication between staff, residents, and families by initiating regular meetings and updates.
  • Reduced resident anxiety with personalized care plans tailored to individual needs and preferences.
  • Ensured regulatory compliance by maintaining accurate records and adhering to industry standards for memory care facilities.
  • Fostered a supportive environment for residents by promoting social engagement and recreational activities.
  • Collaborated with healthcare professionals to provide integrated health services for residents in need.
  • Promoted a culture of continuous improvement through ongoing assessments, feedback, and adjustments to program offerings.
  • Maintained high satisfaction ratings from families through consistent communication, empathy, and understanding of their loved ones'' needs.
  • Led interdisciplinary team of caregivers in providing exceptional care for memory-impaired individuals.
  • Managed budget allocations effectively to ensure optimal use of resources within the Memory Care Program.
  • Recruited skilled caregivers through targeted hiring efforts focused on experience in dementia-specific care settings.
  • Supported staff development with mentorship opportunities, continuing education initiatives, and professional growth incentives.
  • Secured funding sources for program enhancements such as new technology or specialized equipment.
  • Advanced community outreach efforts partnering with local organizations to promote awareness about memory disorders.
  • Championed family involvement through educational workshops on dementia care strategies.
  • Cultivated partnerships with external providers expanding available resources for our Memory Care Program clients.
  • Optimized facility safety by conducting risk assessments identifying potential hazards specific to memory-impaired individuals.
  • Established quality benchmarks monitoring key indicators related to resident well-being ensuring excellence in service delivery.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
  • Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Conducted tours of facility to prospective residents and families.
  • Recruited and hired highly talented individuals bringing great skills and passion to work.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Front Desk Receptionist

Emergency Vet Clinic
01.2021 - 11.2021
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Certified Nursing Assistant

Rockdale Medical Center
07.2011 - 08.2016
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to emergency patients in hospital facility.

Education

High School Diploma -

E. A. Johnson High
Mount Morris, Michigan
06.1993

Skills

  • Information Security
  • Invoice Processing
  • Bookkeeping
  • Mail Handling
  • Scheduling
  • Meeting Planning
  • Document Control
  • Filing
  • Calendar Management
  • Letter Preparation
  • Travel Coordination
  • Office Administration
  • Clerical Support
  • Minute Taking
  • Reception Oversight
  • Database Management
  • Data Entry
  • Appointment Scheduling
  • Coordination
  • Microsoft Outlook
  • Business Administration
  • Performance Improvement
  • Computer Skills
  • Filing and Data Archiving
  • Internal Communications
  • Time Management
  • Microsoft Excel
  • Mail Distribution
  • Administrative Support
  • Medical Terminology
  • Team Bonding
  • Schedule Management
  • Report Generation
  • Scheduling and Calendar Management
  • Multi-Line Phone Proficiency
  • Customer Service
  • Database Administration
  • Training and Coaching
  • Professional Communication
  • File Organization
  • Excel Spreadsheets
  • Office Equipment Maintenance
  • Compensation and Benefits
  • Marketing
  • Deadline-Oriented
  • Supervising Staff
  • Risk Management
  • Recruiting
  • Workers' Compensation
  • Professional and Mature
  • Spreadsheets

Certification

CPR

First Aide

Fire Safety

Dementia Training

Software

ADP, Paylocity, Smartlinx, Kronos, YARDI, TELS, Outlook, Excel, Word, Faxing, GCHEXS, E-Verify, Rapid Card, TEAMS,

Timeline

Front Desk Receptionist

Emergency Vet Clinic
01.2021 - 11.2021

Administrative Assistant/Memory Care Program Director

Senior Lifestyle Corporation/Phoenix Senior Living
07.2011 - Current

Certified Nursing Assistant

Rockdale Medical Center
07.2011 - 08.2016

High School Diploma -

E. A. Johnson High

CPR

First Aide

Fire Safety

Dementia Training

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Jodi Robinson