Jodi Rochester
Spokane,WA
Summary
Accomplished and energetic Retail Store Manager with a solid history of achievement in Merchandising, Operations and Customer Service. Motivated team player with strong organizational and prioritization abilities. I am the problem solver who quickly, effectively and accurately exceeds customers' expectations. I enjoy working in a dynamic team culture and making a positive difference with both internal and external customers. I am the independent, organized, team-oriented Store Manager you are looking for.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Rite Aid
Spokane, WA
08.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Front End Manager
Safeway
Spokane, WA
07.2022 - 08.2023
- Responsible for scheduling associates for optimal customer service.
- Customer service in all areas of the front of the store and check out, including liquor, cigarettes, and lotto.
- Making sure promotions are set and running for full promotion.
- Handling customer complaints and giving the best customer service.
- Responsible for opening and closing the registers and front end of the store and cash handling.
Store Manager
Dollar Tree
Spokane, WA
12.2020 - 07.2022
- Responsible for customer service, opening and closing procedures, money/change for all registers and petty cash, bank deposits, making of schedules, merchandising, seasonal displays as well as end cap and register promotions, warehouse maintenance, day to day daily running of the store, shelving merchandise on a daily basis
- Responsible for ordering supplies and merchandise from the distribution center
- Coordinate vendor merchandise within the store
- Ensure allocated hours are used to efficiently and competently run the store
- Responsible for all aspects of defects, damage and shrink to maintain accurate accounting
- Responsible for hiring, training and mentoring all employees including the Operations and Merchandise Managers
- Responsible for maintaining a successful environment for employees and customers alike
Assistant Manager
Dollar Tree
Spokane, WA
05.2018 - 12.2020
- Responsible for customer service, opening and closing procedures, money/change for all registers and petty cash, bank deposits, making of schedules, merchandising, seasonal displays as well as end cap and register promotions, warehouse maintenance, day to day daily running of the store, shelving merchandise on a daily basis
Assistant Manager
Dollar Tree
Baton Rouge, LA
07.2014 - 07.2017
- Responsible for customer service, opening and closing procedures, money/change for all registers and petty cash, bank deposits, making of schedules, merchandising, seasonal displays as well as end cap and register promotions, warehouse maintenance, day to day daily running of the store, shelving merchandise on a daily basis
Insurance Verification and Referrals
Comprehensive Pain Mgmt.
Baton Rouge, LA
09.2011 - 09.2014
- Responsibilities include verification of eligibility and benefits, processing incoming referrals and obtaining medical records, prior authorization of all office visits that are required, calculating deductibles and verification of copays for the front office, precertification for all DME, EMG, and NCS
Medical Receptionist
Ashwin Sura M.D.
Baton Rouge, LA
10.2010 - 06.2011
- Responsible for checking in patients, collection copays, scheduling appointment, answering multiple phone lines prepping charts, filing, faxing, medical records, prior authorization for medication and calling in refill of prescriptions, verification of eligibility and benefits
Medical Receptionist
Rajat Sood M.D.
Henderson, NV
02.2008 - 05.2010
- Responsible for prior authorization/scheduling/anesthesia for all hospital procedures, diagnostic testing and medications, check in and check out, collection of copays, medical records, data entry, answering multiple phone lines and scheduling appointments, prepping charts for the following days patients, limited back office (blood pressure, temperature, pulse, medical history and reason for visit and occasional injections)
Skills
- Recruiting
- Training
- Mentoring
- Team Development
- Scheduling
- Labor Management
- Payroll Management
- Customer Service
- Merchandising
- Operations Management
- Loss Prevention
- Teamwork
- Coordination
- Creative Planning
- Sales Strategy
- Continuous Improvement
- Store Maintenance
- Professional Image
References
- Crystal Alverez, Store Manager, Dollar Tree, (509)563-9786
- Aleesha Gamber, Shift Manager, KFC, (509)319-8080
- Lori Robirts, Social Worker, Frontier Behavioral Health, (509)216-3051
Timeline
Assistant Store Manager
Rite Aid
08.2023 - Current
Front End Manager
Safeway
07.2022 - 08.2023
Store Manager
Dollar Tree
12.2020 - 07.2022
Assistant Manager
Dollar Tree
05.2018 - 12.2020
Assistant Manager
Dollar Tree
07.2014 - 07.2017
Insurance Verification and Referrals
Comprehensive Pain Mgmt.
09.2011 - 09.2014
Medical Receptionist
Ashwin Sura M.D.
10.2010 - 06.2011
Medical Receptionist
Rajat Sood M.D.
02.2008 - 05.2010