Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jodi Romero

Parma

Summary

Dynamic hospitality professional with expertise in drink preparation and exceptional customer service. Proven ability to enhance client satisfaction and loyalty through engaging interactions and effective multitasking. Highly reliable team player skilled in training staff and maintaining high sanitation standards, ensuring a memorable experience for all patrons.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Managing Bartender

Grindstone Taphouse
03.2024 - Current
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Blue Martini
11.2018 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Client Communications Specialist

Rocket Mortgage
06.2014 - 01.2018
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Managed multiple client accounts, ensuring consistent delivery of high-quality service.
  • Collaborated with cross-functional teams to develop comprehensive solutions for clients'' needs.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.

Education

Associate Degree in Nursing - Nursing

Hondros College of Nursing
Independence, OH
06-2025

Skills

  • Workplace safety
  • Scheduling staff
  • Sanitation standards
  • Drink preparation
  • Task delegation
  • Customer service
  • Highly reliable
  • Engaging personality
  • Hospitality service expertise
  • Time management
  • Teamwork
  • Multitasking

Certification

CPR (BLS) Certified

IV Certified

Timeline

Managing Bartender

Grindstone Taphouse
03.2024 - Current

Bartender

Blue Martini
11.2018 - 09.2022

Client Communications Specialist

Rocket Mortgage
06.2014 - 01.2018

Associate Degree in Nursing - Nursing

Hondros College of Nursing

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Jodi Romero