Jodi Ruskievicz
Kansas City,MO
Summary
Customer-oriented Store Manager offering over 13 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers
Overview
19
19
years of professional experience
Work History
Store Manager
Eddie Bauer
Kansas City, KS
08.2022 - Current
- Conduct daily store operations, including opening and closing procedures and cash handling.
- Train and mentor associates to teach daily tasks and procedures.
- Develop strategies to maximize sales and profitability.
- Establish customer service standards and monitored staff compliance.
- Resolve customer complaints in a timely manner.
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Analyze financial data to identify areas of improvement.
- Create weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Sales and Operation Director
YMCA of Greater Kansas City
Kansas City, Mis
02.2010 - 08.2022
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Created customized presentations for potential customers based on their requirements.
Sales Associate
Dillards Department Store
Manhattan, KS
10.2004 - 06.2007
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Collaborated with management teams to develop innovative marketing strategies.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Granger High School
West Valley City, UT06.1988
Some College (No Degree) -
University of Maryland - College Park
College Park, MDSkills
- Efficient in Multitasking
- Operations Management
- Leadership Development
- Outstanding Communication Skills
- Customer Service
- MS Office Proficient
- Staff Management
- Strategic Thinker
- Problem-Solving
- Organized
- Loss Prevention
Timeline
Store Manager
Eddie Bauer
08.2022 - Current
Sales and Operation Director
YMCA of Greater Kansas City
02.2010 - 08.2022
Sales Associate
Dillards Department Store
10.2004 - 06.2007
High School Diploma -
Granger High School
Some College (No Degree) -
University of Maryland - College Park
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