Jodi Russo

Senior Executive Director of Operations

Advanced Recovery Systems

Orlando, FL

09.2013 - 02.2022

Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Drove strategic improvements to enhance operational and organizational efficiencies.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Recruited new members by networking at community events and distributing promotional materials to attendees.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Prioritized and allocated valuable resources to meet business targets.
Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
Established new customer service and problem resolution processes to improve client satisfaction rates.
Provided exceptional counseling, case management, education and job training to diverse client base.
Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Promoted positive customer experience through day-to-day supervision and management of inpatient facility.
Delegated department directors daily tasks to employees, streamlining daily progress and efficiency.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Provided exceptional customer service to customers, increasing customer loyalty 95%.
Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
Supervised 350 employees on all shift, overseeing efficiency of patient care and staff and patient safety.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Interacted well with directors and their direct reports and customers to build connections and nurture relationships.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Managed daily operations of inpatient hospital organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Supervised daily operations of multi-million dollar inpatient hospital operation.
Managed, trained and motivated medical, nursing, culinary, plant operations, administrative, aids and directors to continuously improve knowledge and abilities in medical field.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class patient care work.
Increased sales by $10,000.000 by establishing goals, overseeing performance and customer satisfaction and delivered services.
Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
Worked directly with management, corporate and senior level, and all operating department to brainstorm, discuss strategy and mitigate performance improvement and risk issues.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Monitored over 350 employees' day-to-day activities and made plans to rectify issues resulting in ongoing improved results or action plans for improvement.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Built loyal account base and long-term business relationships with referral accounts.
Reported issues to higher management with great detail, resulting in real time actionable resolution for project and performance improvement.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Directed strategic workforce planning, performance management, and benefits administration.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Cultivated and strengthened lasting client relationships using effective and efficient communication based on facts and supported by results.
Reduced operational risks while organizing data to forecast performance trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed 350 team members across 7 departments, resulting in approximate $1,250,000 increase in annual revenue.
Created and implemented aggressive action plan to address pressing cost control needs.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Tracked and analyzed profitability and key metrics of inpatient hospital establishment to improve overall profitability and bring in new clientele.
Developed and rolled out new policies designed to bolster productivity and reduce overall supply and labor costs.
Served instrumental role in organizational transformation and implementation and participated in 4 successful large-scale corporate restructurings.
Streamlined daily operations and budgeted effectively to decrease spending 35%.
Informed COO, VP of Operations and legal counsel of Sentinel and any liability incidents for assistance and remediation.
Implemented business strategies by executing integration of administration and transformation, increasing revenue and effectively targeting new markets.
Strategically managed resources, milestones and budgets, saving $312,000in expenses per quarter.
Implemented customer satisfaction program and tracking and used excellent customer service approach to promote memorable, consistent and positive guest experiences.
Implemented long-term growth initiatives by developing supportive and teaching approach with accountable and tracking strategies.
Mitigated business risks by working closely with corporate compliance, VP of revenue cycle, VP of utilization review,VP of HR,CMO,CNO,CCO,COO,VP of Operations,CFO for legal, billing, documentation, staff related concerns and or issues,budgetary needs, operations, risk management.

Summary

Overview

Work History

Senior Executive Director of Operations

Education

Bachelor of Science - Mental Health Services

Associate of Science - Human Health Services Management

Skills

Timeline

Senior Executive Director of Operations

Bachelor of Science - Mental Health Services

Associate of Science - Human Health Services Management

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