Summary
Overview
Work History
Education
Skills
Timeline
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Jodi Schema

Faribault,MN

Summary

Detail-oriented professional bringing many years of experience in banking and customer service. Proficient in counting currency and coin, maintaining accurate records, and promoting client loyalty. Driven salesperson with service-oriented and organized nature.

Overview

6
6
years of professional experience

Work History

Bank Teller

State Bank of Faribault
Faribault, MN
10.2023 - Current
  • Developed strong relationships with customers to ensure repeat business.
  • Transmitted orders to supply cash to meet daily needs.
  • Liaised between bank branches regarding best practices and operations.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Reported daily averages and shortages to operations department.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Adhered to financial services security and audit procedures.

Assistant Store Manager

St Olaf College Bookstore
Northfield , MN
10.2018 - 10.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.

Pharmacy Technician

Sterling Pharmacy
Faribault, MN
11.2018 - 02.2020
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.

Education

Minnesota State University, Mankato
Mankato, MN

Skills

  • Deposit and withdrawal management
  • Data inputting
  • Financial software
  • Currency packaging
  • Cash counting
  • Confidentiality awareness
  • Clear communication
  • Decision-making
  • Patience and empathy
  • Attention to detail
  • Money handling
  • Trustworthiness and integrity
  • Customer relationship management

Timeline

Bank Teller

State Bank of Faribault
10.2023 - Current

Pharmacy Technician

Sterling Pharmacy
11.2018 - 02.2020

Assistant Store Manager

St Olaf College Bookstore
10.2018 - 10.2023

Minnesota State University, Mankato

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Jodi Schema