Jodi Sitz

Focused on recovering from traumatic brain injury sustained in a motorcycle accident.

• Oversaw daily operations ensuring adherence to performance, quality and service standards.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Established team priorities, maintained schedules and monitored performance.

• Executed all store operations efficiently.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Quickly and accurately counted drawers at start and end of each shift.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Contributed to a positive work environment by proactively addressing conflicts among team members.

• ÀSupervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Increased sales through effective merchandising strategies and targeted promotions.

• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
• Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
• Followed protocols to enhance protection and maintain safe work environment.
• Assisted quality assurance by inspecting items and removing defective parts.
• Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Trained new team members on procedures, customer service, and sales techniques.