Open To Work
Jodi Stamper
Greenville,SC
Summary
Compassionate patient services representative with over 20 years of experience in a high-volume healthcare setting. Demonstrated ability to improve patient satisfaction through effective communication, problem resolution, and efficient appointment scheduling. Proficient in managing patient inquiries and collaborating with medical staff to ensure seamless operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Healthcare Navigator and Claims Follow up Speciali
ITX Healthcare
01.2025 - Current
- Initiate both inbound and outbound calls to speak with patients regarding their outstanding healthcare balances.
- Assist by answering questions, explaining date of service details, providing education about insurance, setting up payments and payment plans that work for them. Provide concise data reporting, detailing call summary to healthcare systems
- Resolve unpaid or denied claims through communication with payers, analyzing remittance advice, and identifying trends that affect claim resolution diligence in resolving claims directly supports providers’ overall financial health
Telephone Interviewer
Dynata
08.2024 - 01.2025
- Screening and interviewing respondents over the phone using carefully developed, field-tested questionnaires to respondents via Computer Assisted Telephone platforms. Position was occasionally and part time.
Office Administrator
GR INC.
11.2023 - 01.2025
- Family-owned business working as needed part time managing office operations, including facilities, planning, and vendor relations.
- Administrative support: Handling correspondence, scheduling appointments, and preparing documents
- Record keeping: Maintaining records, documentation, and files, including employee files
- Financial tasks: Managing petty cash, processing invoices.
- Reports: Providing regular office operations reports to management
Access Authorization
Vitacare Prescription Services/GoodRx
11.2020 - 11.2023
- Communicated with healthcare providers, patients, and customers by answering product and service questions, suggesting information about other products and services in the call center.
- Maintained customer accounts by recording and updating account information.
- Resolved product or service problems by clarifying complaints, figuring out the cause of the problem and selecting the best solution.
- Prepared product and service reports by collecting and analyzing customer information.
- Contribution to team effort by accomplishing related results.
- Worked as Pharmacy Technician in training on the Annovera Team verification and initiating insurance preauthorizations for prescription.
- Submitted appeals to insurance providers.
- Followed up with physicians and patients by phone, text, email, or fax while working remotely from home office.
Insurance Verification Specialist
Shriners Hospitals for Children
03.2019 - 11.2020
- Set priorities, organized work, and verified that information was correct and responsible for obtaining information on patient's eligibility status with insurance companies to ensure proper coverage and payment for services while providing excellent customer service.
- Responsible for assuring proper insurance verification, prior approvals, and all authorizations requirements are obtained prior to patient's arrival for surgery or clinic visit, during the patient’s hospitalization, and after discharge. Assisted COB, denials and appeals as needed.
Account Specialist/Surgical Coordinator
Prisma Health Eye Institute
02.2017 - 03.2019
- Heavy data entry
- Managed referrals, contact insurance companies to initiate pre-determinations or pre-authorization’s
- Insurance plan familiarity and knowledge of medical reimbursement and medical billing
- Working knowledge of Government and Commercial Insurance and/or programs
- Transcription case management
- Case data entry and referral management for surgery cases
- Coordinate surgery scheduling
- Executed a heavy volume of inbound and outbound phone calls
- Previous physician practice specialist position duties
- Calendar coordination for all executives, scheduling and office functions
- Cash management operations
- Administration duties
- Special projects
Accounting/Medical Billing Specialist
Clemson Eye Associates
11.2011 - 02.2017
- Determined, investigated, solved billing claim errors, and surgery charge postings
- Insurance research, corrections, refiles and managed appeals
- Insurance payer reimbursement management
- Management of provider files with multiple insurance companies'
- New initial enrollment of providers with insurance plans
- Worked with hospitals and facilities to ensure providers are granted privileges
- Medical record management, patient call handling, premium lens or aesthetics billing explanation and up-sale lifestyle promotions.
- Front office management
- Administrative office experience with check-in, check-out, answering patient related phone calls, insurance pre-certification's while utilizing time management skills
- Accounts Receivable, Accounts Payable, prepared and verified daily deposits in QuickBooks
- Credit card reconciliation, bank statements, expense reports and special projects
- Coordinated, recorded, and issued office refunds
- Coordinated travel arrangements and inventory recording management
Surgical Coordinator
Southern Eye Associates
03.2002 - 11.2011
- Scheduled outpatient surgeries for large, busy Ophthalmology practice promoted patient confidence in each one of the seven physicians’ medical ability, counseled patients in attempt to ease pre-surgery fears
- Utilized medical software to post procedures, answered patient related questions, handled inbound calls, made outbound calls communicating with patients of varies procedures, assisted transportation and post-operative care arrangements
- Bank deposits, cash handling, and reconciliation bank statements
- Organized office meetings, luncheons, and courier for out of office tasks
Education
Medical Coding
Greenville Technical College
Greenville, SCSkills
Proficient Medical software:
IDX, Soarian, PowerChart
Epic, Nextgen PM Management Plus, Citrix, Waystar, TriZetto, Clearwave
Microsoft Office, Outlook, Slack
Office Managerial and problem solving skills
Multi-tasked, self-starter, detail oriented, team player
Certification
- ICD-9 certification
- Certified Patient Service Specialist
Timeline
Healthcare Navigator and Claims Follow up Speciali
ITX Healthcare
01.2025 - Current
Telephone Interviewer
Dynata
08.2024 - 01.2025
Office Administrator
GR INC.
11.2023 - 01.2025
Access Authorization
Vitacare Prescription Services/GoodRx
11.2020 - 11.2023
Insurance Verification Specialist
Shriners Hospitals for Children
03.2019 - 11.2020
Account Specialist/Surgical Coordinator
Prisma Health Eye Institute
02.2017 - 03.2019
Accounting/Medical Billing Specialist
Clemson Eye Associates
11.2011 - 02.2017
Surgical Coordinator
Southern Eye Associates
03.2002 - 11.2011
Medical Coding
Greenville Technical College