Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Standley

Lincoln,NE

Summary

I will provide safe and reliable care to all patients. My well rounded education allows me to succeed in both an administrative and clinical setting. I am looking for the opportunity to lead and grow in a fast paced and often stressful environment. My commitment and attention to detail partnered with a calm demeanor allows the patient a safe and positive experience.

Overview

22
22
years of professional experience

Work History

College Savings Customer Service Representative

Union Bank and Trust
Lincoln, NE
05.2021 - 09.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Worked on the specialized team processing account changes due to both adult and child deaths.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls and emails to facilitate customer service.

Student Loan Customer Service Representative

Nelnet Student Loan Services
Lincoln, NE
02.2020 - 05.2021
  • Assisted customers in completing loan modification applications accurately and completely.
  • Reviewed customers' financial information to determine eligibility for loan modifications.
  • Developed strategies for successful loan modification outcomes.
  • Analyzed clients' budgets, income, and expenses to determine whether a loan modification is feasible.
  • Educated clients about the different types of loans available, repayment plans, and other relevant information.
  • Maintained complete confidentiality of submitted information according to release guidelines.

Certified 911 Public Safety Telecommunicator

City of Lincoln
Lincoln, NE
10.2001 - 09.2019
  • Provided callers with necessary medical instructions prior to the arrival of paramedics.
  • Monitored multiple radio channels for transmissions from police, fire, and EMS units.
  • Coordinated multi-agency responses to emergencies, such as natural disasters or large-scale accidents.
  • Responded to non-emergency inquiries from the public in a professional manner.
  • Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
  • Prioritized tasks according to urgency of situations reported by callers.
  • Provided support for victims of domestic violence or other traumatic events.
  • Adhered to established protocols for handling confidential information related to ongoing cases or investigations.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mentored junior team members and managed employee relationships.

Education

Emergency Medical Technician

Southeast Community College Area
Lincoln, NE
12.2000

Bachelor of Science - Kinesiology And Exercise Science

Nebraska Wesleyan University
Lincoln, NE
05.2000

Skills

  • Successfully communicating with both 911 and non-emergency callers
  • Provide medical direction during calls
  • Adapting to fast paced Caller, Law Enforcement, and Medical Personnel needs
  • Assisted Supervisors in complaint resolution, scheduling and overtime needs as well as Call Center management
  • Ability to move quickly between emergency calls
  • De-escalated callers and provided support while sending Law Enforcement and EMS responders

Timeline

College Savings Customer Service Representative

Union Bank and Trust
05.2021 - 09.2023

Student Loan Customer Service Representative

Nelnet Student Loan Services
02.2020 - 05.2021

Certified 911 Public Safety Telecommunicator

City of Lincoln
10.2001 - 09.2019

Emergency Medical Technician

Southeast Community College Area

Bachelor of Science - Kinesiology And Exercise Science

Nebraska Wesleyan University

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Jodi Standley