Jodi Stansell
Jonesboro,AR
Summary
Administrative Assistant at Arisa Health, adept in office management and customer service, streamlined data organization, and enhanced client relations. Leveraged Microsoft Excel for a 30% improvement in record-keeping accuracy. Exhibits strong problem-solving and critical thinking, ensuring high-quality administrative support and efficient office operations. Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Support Supervisor
Arisa Health
04.2025 - Current
- Supervised daily operations of customer support team, ensuring exceptional service delivery.
- Hired, managed, and trained staff, established and monitored goals, conducted performance reviews for staff.
- Implemented quality assurance processes to monitor and improve customer interactions.
- Helped resolve client issues, fostering positive relationships and satisfaction.
- Coordinated cross-departmental communication to streamline support workflows and enhance efficiency.
- Coverage for all clinics supervised.
Administrative Assistant
Arisa Health
05.2002 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone, email correspondence, and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Associate
Victoria's Secret
09.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
American Eagle
10.2009 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Arkansas State - Revenue Office
05.2001 - 05.2002
- Renewed car tags and driver’s license for taxpayers
Education
No Degree - Basics
Arkansas State University
Jonesboro, ARSkills
- Data Entry/Quality Assurance
- Office Administration
- Administrative Support
- Microsoft Word/Excel, Outlook
- File/data Organization
- Customer and client relations
- Clerical Support
- Critical Thinking/Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Spreadsheets
- Social media knowledge
Accomplishments
2022 Regional Pillar Award
Timeline
Customer Support Supervisor
Arisa Health
04.2025 - Current
Sales Associate
Victoria's Secret
09.2012 - 09.2014
Sales Associate
American Eagle
10.2009 - 04.2012
Administrative Assistant
Arisa Health
05.2002 - 04.2025
Arkansas State - Revenue Office
05.2001 - 05.2002
No Degree - Basics
Arkansas State University