Jodi Stephens-Ransom
Castalia,OH
Summary
Dynamic and detail-oriented professional with experience as a Freight Processing Lead at Big Lots and a Bank Teller at Fifth Third Bank. Proven track record in customer service and teamwork, adept at managing high-volume transactions while fostering a positive environment. Committed to continual improvement and effective communication, ensuring seamless operations and client satisfaction.
Overview
22
22
years of professional experience
Work History
Freight Processing Lead
Big Lots
Sandusky, OH
04.2003 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Bank Teller
Fifth Third Bank
Sandusky, OH
04.2013 - 08.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
Education
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
Timeline
Bank Teller - Fifth Third Bank
04.2013 - 08.2014
Freight Processing Lead - Big Lots
04.2003 - 03.2025
Fremont Ross High School - ,