Jodi Strukel
Elkhart,IN
Summary
Knowledgeable Desired Position with solid track record in managing title documentation efficiently. Proven ability to handle complex paperwork, ensuring accuracy and compliance with regulatory standards. Demonstrated expertise in data entry and customer service, contributing to seamless operations and client satisfaction.
Detailed Job Title with Number years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Software.
Overview
2021
2021
years of professional experience
Work History
Title Clerk
Heart City Toyota
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Collected taxes and fees, submitted payments and issued receipts.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.
- Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
- Streamlined title processing procedures, reducing turnaround time by implementing efficient filing systems.
- Fostered positive relationships with customers, addressing concerns and guiding them through title transfer process with empathy and expertise.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
- Reduced errors in documentation, closely monitoring changes in state and federal regulations and updating company procedures accordingly.
Administrative Assistant
Lochmandymotors
04.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
General Studies
Elkhart Memorial
Elkhart, IN05.1981
Skills
Answer phones, assist with customers, process titles
File customer files,
Timeline
Administrative Assistant
Lochmandymotors
04.2016 - 03.2020
Title Clerk
Heart City Toyota
General Studies
Elkhart Memorial
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