Jodi Thomas
Elton,LA
Summary
A highly experienced Assistant Manager with a proven record of success in guest service, effective motivational skills and associate development. Adept at building strong relationships with management team and associates through open and honest communication. Committed to Coushatta's success through innovation and problem-solving. Promotes the vision and mission of Coushatta through the DID I program and seeking opportunities for Supervisors and associates to get involved as well.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Coushatta Casino Resort
05.2020 - Current
- Verify WAP and Over Limit Jackpots
- Improved guest satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional guest service and responded to guest concerns with friendly and knowledgeable service.
- Mentored associates and supervisors in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between associates and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
- Improved staffing during busy periods by creating associates schedules and monitoring call-outs.
Slot Supervisor
Coushatta Casino Resort
07.2013 - 05.2020
- Manage coverage on the gaming floor
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Mentor associates
- Write and issue yearly evaluations
- Acting Manager
- Maintained accurate records of all transactions, including jackpots, payouts.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Monitored patrons for signs of compulsive gambling.
Slot Floor Person
Coushatta Casino Resort
02.2007 - 06.2013
- Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.
- Performed routine maintenance checks on slot machines, identifying potential problems before they escalated into major issues.
- Maintained efficient operations on the casino floor by conducting regular slot machine inspections.
- Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
Education
Physical Therapy Tech -
UNITECH
Carencro, LA04.2000
Skills
- Team Management
- Conflict Management
- Time Management
- Team Leadership
- Staff Training and Development
- Guest Service
- Excellent Communication
- Performance Evaluations
- Staff Management
- Schedule Preparation
- Complex Problem-Solving
- Policy Implementation
- Expectation setting
- Decision-Making
- Positive Attitude
- Reliability
- Relationship Building
Classes
Dr. Ed and Dr. Bob
How to Make the Transition from Staff to Supervisor
Grammar Crash Course
Excel Class
Seven Habits of Highly effective people
Completed Supervisory Series
Management Series
Title 31
Preventing Sexual Harassment
Train the Trainer
Critical thinking and problem-solving
Star training
Timeline
Assistant Manager
Coushatta Casino Resort
05.2020 - Current
Slot Supervisor
Coushatta Casino Resort
07.2013 - 05.2020
Slot Floor Person
Coushatta Casino Resort
02.2007 - 06.2013
Physical Therapy Tech -
UNITECH
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