Jodi Van Zant
Rockford,MI
Summary
Proven professional with extensive experience in customer service and payment processing, notably at Meijer. Demonstrates exceptional work ethic, integrity, and customer assistance skills. Increased repeat business through effective relationship building and problem-solving. Excels in fast-paced environments, showcasing reliability and basic math competence. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
34
34
years of professional experience
Work History
Cashier
Meijer
06.2017 - 11.2022
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Counted money in cash drawers at beginning of the day three times a week.
- Identified and resolved discrepancies and errors in accounts.
- Conducted lottery and postal inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Upsold additional products and services to customers, increasing revenue.
Tivoli Monitoring Dispatcher
IBM, Global Business Services
09.2010 - 04.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during the work day.
- Preserved accurate records of dispatched tickets and technicians dispatched for completion of work.
- Facilitated communications between customers and technicians to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter tickets.
- Communicated with customers to provide updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch ticketing systems.
Job Coach
Hope Network West Michigan
07.2008 - 12.2009
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Built and maintained professional relationships with vendors and suppliers.
- Established and maintained quality control standards.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self confidence.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
Licensed Home Daycare Provider
Jodi Van Zant
06.1993 - 09.1997
- Met with parents about daily activities, positive developments, and issues.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Offered early language exposure through story time sessions fostering literacy skills.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Assisted children patiently through many different scenarios and modeled positive behaviors.
- Coordinated stimulating field trips and outings to enrich children''s learning experiences outside of the daycare setting.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored nap times ensuring adequate rest periods which supported optimal growth and development.
- Read stories, sang songs and facilitated creative play.
- Logged information regarding naps, feedings, and any medications administered.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
Apartment Manager
Hope Network West Michigan
09.1994 - 08.1997
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 500 tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Completed yearly HUD paperwork updates and lease updates.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Manage 5 low income HUD housing apartment complexes for individuals with disabilities and low income.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Met with potential tenants to explain occupancy terms and show available units.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
- Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
- Prepared and processed lease and rental applications using [Software].
- Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Negotiated favorable contracts with vendors, reducing overall property management expenses.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Sheltered Work Shop Care Instructor
Hope Network West Michigan
10.1988 - 10.1994
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
Education
Associate of Science - Business Administration And Human Resources
Grand Rapids Community College
Grand Rapids, MI05.2028
High School Diploma -
Caledonia High School
Caledonia, MI05.1983
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Customer Relations
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- Product Knowledge
Gardening, Knitting, Reading
Gardening is like a blank canvus to me. Every spring I can start a new landscape in the flowerbeds and gardens with new colors and textures. It brings out an artistry in me that I can see and feel.
knitting I learned by watching YouTube videos when I had to have surgery done and I found it very relaxing. Still learning different techIques.
Reading has been a love of mine since I was a pre teen. I love books the way they smell, feel, and how you can learn from them.
Timeline
Cashier
Meijer
06.2017 - 11.2022
Tivoli Monitoring Dispatcher
IBM, Global Business Services
09.2010 - 04.2014
Job Coach
Hope Network West Michigan
07.2008 - 12.2009
Apartment Manager
Hope Network West Michigan
09.1994 - 08.1997
Licensed Home Daycare Provider
Jodi Van Zant
06.1993 - 09.1997
Sheltered Work Shop Care Instructor
Hope Network West Michigan
10.1988 - 10.1994
Associate of Science - Business Administration And Human Resources
Grand Rapids Community College
High School Diploma -
Caledonia High School