Jodi Vargo
Elizabeth City,NC
Summary
Dynamic healthcare professional with over 12 years of supervisory experience in the Healthcare Payment Department and more than 20 years in various healthcare office roles. Proven expertise in delivering exceptional customer service while upholding stringent privacy practices. Four years of experience as a Reservations Manager in the Customer Service and Scheduling Department. Demonstrated leadership as an Office Manager for a decade, ensuring efficient operations and team collaboration. Authorized to work in the U.S. for any employer, bringing extensive knowledge and dedication to enhancing patient and organizational outcomes.
Overview
2026
2026
years of professional experience
Work History
Remote Overnight Recruiter
U S Express
- Took inbound calls to Recruit drivers for delivery of nationwide Retailers and assign routes clear across country. Shirt local or over the road routes. Scanned application pulled background and driving records and assessed for hiring
- Managed candidate databases using Applicant Tracking Systems (ATS).
- Collaborated with hiring managers to define job requirements and expectations.
- Provided timely feedback to candidates throughout the recruitment process.
- Developed strong relationships with potential candidates to enhance employer brand.
- Assisted in onboarding new hires by coordinating orientation sessions and documentation.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Operated and maintained applicant tracking and candidate management systems.
Reservations and Scheduling Manager
U-Haul
- Schedule Reservations, Make new Reservations, Manage Area Field Managers Route Schedule to what information, Resources and required inventory are at each Center or Location and ensure they are accurate or corrected if they are not. Run and complete daily reports and ensure that each reservation is cover with requested equipment. Contact the customer with the complete reservation details, verify equipment needed, date, time and desired area they wish to pick up or return equipment to. Input all information needed to complete reservation and answer any questions the customer may have.
- Facilitated communication between departments to streamline workflow and address scheduling conflicts.
Medical Assistant/ JP Biller
Maryland Healthcare Clinics
- Healthcare Services
- Assist doctors with visits and seeing patients
- Billing and Collections on JP Medical Supplies and medication given to patients for treatment
- Prepared examination rooms, ensuring all necessary supplies were stocked and ready.
- Administered basic clinical procedures, including taking vital signs and performing lab tests.
- Educated patients on medications and treatment plans to enhance understanding and compliance.
- Collaborated with healthcare teams to ensure accurate documentation in electronic health records (EHR).
- Supported billing processes by reviewing claims for accuracy before submission.
Payment Poster/ Payment Department Supervisor
Healthcare Services
- Supervise employees and Daily functions in Payment Department of a large Healthcare Facility.
- Interview and train potential new employees in the Payment Department Business Office Setting.
- Post Private Insurance Payments, Blue Cross and Blue Shield payments, Workers Compensation and PIP payments along with account follow up for non-payment.
- Handle requests for medical records.
- Post charges and payments for corresponding services.
- Contact insurance companies for benefit eligibility and benefit Limits. Customer contact and Customer Service
- Processed insurance payments accurately and efficiently, ensuring timely updates to patient accounts.
- Verified payment postings against remittance advice, resolving discrepancies promptly.
- Maintained detailed records of transactions to support audits and compliance requirements.
- Collaborated with billing department to streamline payment processing workflows and improve accuracy.
- Assisted in training new team members on payment posting procedures and system navigation.
- Implemented best practices for electronic payment tracking, enhancing overall operational efficiency.
- Managed large volumes of data efficiently and with great care on daily basis.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
- Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.
- Took money and cards from customers to handle payment processing.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Collaborated with billing team to resolve outstanding invoices and improve cash flow.
- Optimized payment allocation processes, resulting in decreased time spent on manual adjustments.
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Enhanced payment processing efficiency by implementing a streamlined posting system.
- Handled payment transactions for customer purchases.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Accounts Receivable/Administrative Assistant Customer Service
Residential & Commercial/Office
- Appointment taking
- Billing
- Some Accounts Payable
- Payroll
- Processed invoices and maintained accurate records in accounts receivable system.
- Assisted in reconciling account discrepancies to ensure financial accuracy.
- Communicated with clients regarding payment status and outstanding balances.
- Managed daily cash receipts and ensured proper allocation to accounts.
- Developed reports on aging accounts for management review and action.
- Conducted credit checks on potential customers to minimize risk exposure and maintain healthy cash flow.
- Assisted in the preparation of monthly financial reports, aiding in accurate revenue forecasting.
- Reconciled customer accounts regularly, identifying errors and making necessary adjustments for accurate recordkeeping.
- Streamlined accounts receivable processes for improved cash flow and reduced past-due accounts.
Store Manager
Highs of Baltimore
- Retail
- Overall General management of employee and Store
- Responsible for Opening and Closing
- Manage inventory, vender order, and distributor
- Resolve customer complaints in a timely manner
- Insured all Merchandise was stocked, displayed, and priced correctly
- Implement and enforce daily operating procedures
- Made sure store was clean
Office Manager
Young Guns Electric LLC`
12.2023 - Current
- Managed office operations, including scheduling and resource allocation.
- Streamlined communication between departments to enhance workflow efficiency.
- Developed and maintained organized filing systems for efficient document retrieval.
- Coordinated meetings and prepared agendas to support team objectives.
- Enhanced customer service processes, improving client satisfaction through effective communication strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed weekly payroll for employees.
Licensed Tax Preparer
Jackson Hewitt Tax Service
12.2014 - 05.2020
- Seasonal)
- Prepared and submitted Clients tax returns for present and previous years
- Assisted clients in resolving tax issues and any types of Audits that may have arose.
Education
High School Diploma -
Dundalk Community College
06.1992
High school diploma - undefined
Patapsco Senior High School
06.1992
Skills
- Microsoft Word
- Recruiting
- Word Processing
- Dealership experience
- 10-Key Punch
- Payroll
- Management
- Quickbooks 2001 to present
- Accounts Receivable
- Accounts Payable
- General Ledger Accounting Assessments Attention to Detail – Completed December 2020 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Completed Scheduling – Familiar November 2020 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar Management & Leadership Skills: Planning & Execution – Highly Proficient December 2020 Planning and managing resources to accomplish organizational goals Full results: Highly Proficient Filing & Organization – Familiar December 2020 Arranging and managing information or materials using a set of rules Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field
- Word Perfect 50
- Workers' Compensation
- Excel
- Administrative Experience
- Multi-Phone Line System
- 10
- Office manager experience
- 60
- Auditing
- Customer Service Management
- Medical Billing
- Accounting
- State and Federal Licensed Tax Preparer
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Time management
- Recruitment process improvement
- New hire training
- Administrative support
- Training and onboarding
- Social media recruiting
- Pre-screening candidates
- Client relationship management
- Background checking
- Hiring requirements
- Background checks
- Job applicant interviews
- Screening resumes
- Networking
Timeline
Office Manager
Young Guns Electric LLC`
12.2023 - Current
Licensed Tax Preparer
Jackson Hewitt Tax Service
12.2014 - 05.2020
Store Manager
Highs of Baltimore
High school diploma - undefined
Patapsco Senior High School
Remote Overnight Recruiter
U S Express
Reservations and Scheduling Manager
U-Haul
Medical Assistant/ JP Biller
Maryland Healthcare Clinics
Payment Poster/ Payment Department Supervisor
Healthcare Services
Accounts Receivable/Administrative Assistant Customer Service
Residential & Commercial/Office
High School Diploma -
Dundalk Community College