Jodi Vasquez
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Montefiore
Bronx, NY
08.2023 - Current
- Greet patient upon arrival, assist with check-in/check-out, and handle any questions or concerns to enhance the patient experience.
- Assisted with scheduling follow-up appointments according to provider availability.
- Reviewed patient accounts for accuracy on a regular basis.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options and billing policies.
- Sorted and distributed incoming fax.
- Monitored clinical CRMs, work queues, and providers' bucket list.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Assisted with the completion of medical forms and records.
- Scanned documents into electronic health record system as needed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Surgical Coordinator
New York Footcare
Bronx, NY
01.2013 - 02.2024
- Made or called prospective patients to determine date, time, and facility for the procedure, and maintained excellent communication with surgery patients, including returning phone calls promptly.
- Checked patient's insurance coverage to determine if authorization is required.
- Prepared and provided pre-op patient packet to the surgeon.
- Advised, counseled patient regarding food and fluid restrictions prior to surgery. Signed consents and reviewed patient chart for medical history. Viewed updated labs, x-ray, Doppler results, MRI results, and so on.
- Scheduled post-op appointments as needed, arranged transportation for surgery patients, and filed surgery charts when surgery was completed.
- Made appointments for a vascular doctor and inputted the patient's information into medical software, Referwell.
- Answered telephone lines, collected co-payments, rescheduled or canceled appointments, forwarded, and took messages.
Patient Coordinator
Mount Sinai
New York, NY
03.2021 - 07.2023
- Responsible for scheduling appointments, consults, and follow-up appointments for patients.
- Collected patient demographics and insurance information, and entered it into the practice management system.
- Verified patients' insurance coverage prior to the patient's appointment and advises the patient of any insurance referrals or authorizations needed.
- Sent out e-mails to nurses, administrators, and assistants to follow up with patients or relay messages.
- Requested medication refill for patients.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Surgical Coordinator
Pak Podiatry
Bronx, NY
07.2017 - 03.2021
- Submitted super bills with accurate CPT codes and ICD-10 to the billing department for reimbursement.
- Scheduled or called prospective patients to determine date, time, and facility for the procedure, and maintained excellent communication with surgery patients, including returning phone calls promptly.
- Verified patient's insurance coverage to determine if authorization is required.
- Obtained authorization in a timely manner.
- Prepared and provided pre-op patient packet.
- Scheduled post-op appointments as needed and arrange transportation for surgery patients.
- Answered telephone lines, collected co-payments, and rescheduled or cancel appointments.
Education
BBA - Health Service Administration
Monroe College
Bronx, NYSkills
- Appointment confirmation
- Check-in coordination
- Patient greeting
- Document filing
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Fluent in Spanish
- Typing 55 WPM
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative
Montefiore
08.2023 - Current
Patient Coordinator
Mount Sinai
03.2021 - 07.2023
Surgical Coordinator
Pak Podiatry
07.2017 - 03.2021
Surgical Coordinator
New York Footcare
01.2013 - 02.2024
BBA - Health Service Administration
Monroe College
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