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Jodi Voss
Atlanta,MI
Summary
Adept at optimizing staff performance and crisis intervention, I leveraged my documentation proficiency and emotional awareness at Wilson Kester the Empowered Divorce Source to enhance case management outcomes. My approach, blending professionalism with effective client communication, significantly improved client satisfaction and streamlined administrative processes.
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrate strong communication and problem-solving skills in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Case Manager
Wilson Kester the Empowered Divorce Source
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with firm workflows and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored changes in relevant laws and regulations to keep the firm informed of potential impacts on current cases or future litigation strategies.
- Increased efficiency within the firm by training new staff members on proper protocols and best practices related to legal case management duties.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Reduced client wait times for case updates through regular communication and prompt followups.
- Conducted thorough investigations into opposing parties'' claims, uncovering critical evidence that supported our clients'' cases.
- Ensured seamless transition of cases between attorneys by maintaining comprehensive case files with all necessary documentation readily available.
- Liaised with court personnel to schedule hearings, depositions, or mediations while avoiding conflicts or delays in proceedings.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Assisted in drafting persuasive arguments for motions, briefs, and other legal documents to advance the client''s position effectively.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
- Coordinated with expert witnesses to gather crucial information for case preparation and trial presentation.
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Contributed to a positive work environment by fostering collaborative relationships among colleagues from various practice areas.
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
- Assessed proposed actions and employee conduct for potential liability and offered suggestions for risk management and remedy.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
- Wrote and filed pleadings with multiple family court on schedule to maximize case success.
Senior Paralegal
Wilson Kester the Empowered Divorce Source
10.2018 - Current
- Train new employees on company policies and legal standards.
- Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction.
- Collaborated with cross-functional teams for effective case management and resolution.
- Implemented best practices in managing large volumes of documents during complex litigations.
- Drafted well-organized pleadings, motions, and briefs to support case positions effectively.
- Coordinated firm cases in easy-to-review format by using Microsoft Excel spreadsheets.
- Oversee 8 paralegal staff focused on family law.
- Conducted thorough due diligence investigations to facilitate informed decision-making in high-stakes cases.
- Coordinated settlement talks between counsel, defendants, and plaintiffs.
- Coordinated with expert witnesses for accurate testimony preparation and presentation at trial.
- Ensured compliance with court deadlines by closely monitoring schedules and assigning tasks accordingly.
- Cultivated a strong network of industry professionals that facilitated collaboration on various cases and projects.
- Conducted efficient electronic discovery processes, enabling quick identification of key evidence.
- Mentor junior paralegals, contributing to their professional development and growth.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicate with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Conferred with clients and other involved parties to gather and track case information.
- Revised and finalized letters, briefs, and memos.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
Senior Legal Secretary
GPS Law
03.2012 - 09.2018
- Streamlined legal documentation processes by implementing efficient filing and archiving systems.
- Enhanced attorney productivity by providing comprehensive administrative support, including calendar management and travel arrangements.
- Expedited case preparation for trial, organizing exhibits and coordinating witness schedules.
- Managed complex litigation cases from inception to resolution, coordinating efforts between attorneys and support staff.
- Safeguarded sensitive information by establishing strong security protocols for physical and electronic files.
- Provided training to junior secretaries on office procedures and software applications, increasing overall efficiency within the firm.
- Coordinated deposition schedules among multiple parties involved in litigation cases resulting in smooth proceedings without delay.
- Assisted in drafting persuasive legal documents, contributing to favorable outcomes in court proceedings.
- Improved client relations with timely communication of case updates, maintaining a high level of professionalism and confidentiality.
- Collaborated with attorneys on time-sensitive projects, meeting strict deadlines under pressure.
- Organized files for court proceedings.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Transcribed legal documents and phone conversations.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Scheduled all appointments, appearances and briefings.
- Created, indexed, and maintained client binders.
- Scheduled and made appointments for two attorneys.
- Created and printed legal documents for attorneys to review.
- Prepared and processed invoices for attorney billing.
- Developed and maintained positive relationships with clients and colleagues.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Assisted with preparation of trial materials and documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
Legal Assistant
Gray, Seaman & Ford, PC
03.2007 - 01.2009
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced attorney effectiveness by providing timely and accurate legal research and analysis.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
Legal Assitant
Brandt, Fisher, Alward & Roy, PC
06.2000 - 01.2005
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Supported case strategy development with detailed research on legal precedents and relevant laws.
- Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.
- Improved efficiency in document production and management through introduction of advanced software tools.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched statutes, decisions, legal articles, and codes.
- Conducted background investigations on opposing party.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted witnesses to testify under oath at court hearings.
Legal Secretary
Mark A. Risk, Esq.
03.1996 - 06.2000
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Developed and maintained filing and retrieval systems.
- Scheduled and made appointments for [Number] attorneys.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
- Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
Education
Associate of Science - Legal Assistant
Northwestern Michigan College
Traverse City, MI06-1996
Skills
- Documentation Proficiency
- Emotional Awareness
- Staff education and training
- Case Management
- Written and Verbal Communication
- Multitasking Abilities
- Team Building
- Client Meetings
- Interviewing Skills
- Professionalism
- Legal Staff Supervision & Management
- Time Management Abilities
- Project Management
- Administrative Management
- Policy Implementation
- Cultural Sensitivity
- Policy Development
- Set Organizational Policies
- Effective with Client's and Staff
Interests
Timeline
Case Manager
Wilson Kester the Empowered Divorce Source
01.2024 - Current
Senior Paralegal
Wilson Kester the Empowered Divorce Source
10.2018 - Current
Senior Legal Secretary
GPS Law
03.2012 - 09.2018
Legal Assistant
Gray, Seaman & Ford, PC
03.2007 - 01.2009
Legal Assitant
Brandt, Fisher, Alward & Roy, PC
06.2000 - 01.2005
Legal Secretary
Mark A. Risk, Esq.
03.1996 - 06.2000
Associate of Science - Legal Assistant
Northwestern Michigan College
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