Jodi Walls, LMHC
Cape Coral
Summary
Clinical Director skilled in optimizing clinical operations and patient care protocols. Demonstrates strategic leadership through team empowerment and adherence to regulatory standards, ensuring high-quality patient experiences and improved treatment outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Director
Calusa Recovery
Fort Myers
05.2025 - Current
- Led clinical program development to enhance patient care and treatment protocols.
- Coordinated patient assessments and developed individualized treatment plans to address needs of diverse populations.
- Drove optimal outcomes through case management emphasizing appropriate treatment, clinical quality assurance, and effective service utilization.
- Advocated for patient rights and wellbeing within the organization's framework.
- Oversaw clinical staff performance and service delivery within the department.
- Evaluated clinical staff performance through regular meetings and assessments.
- Recruited skilled individuals with a passion for patient care, building a high-performing clinical team.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Ensured compliance with all state and federal regulations related to clinical services.
- Analyzed reports from committees to assess clinical activity effectiveness.
- Educated patients on their treatment plans, medications, and lifestyle changes.
Clinical Director
Rite of Passage
Fort Myers
12.2024 - 05.2025
- Managed the day-to-day operations of a multi-disciplinary team.
- Provided clinical oversight for staff and services.
- Coordinated communication among physicians, nurses, administrators, and stakeholders to ensure alignment on clinical initiatives.
- Analyzed reports from committees to assess and enhance clinical activities.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Resolved conflicts between staff members or departments.
- Improved research-based approaches through participation in research and evidence-based clinical audits.
- Designed onboarding and coaching programs for new hires to promote confidence in job roles and readiness for responsibilities.
Crisis Services Director
SalusCare
Fort Myers
04.2023 - 10.2024
- Directed operations for community-based non-profit crisis stabilization unit, overseeing program implementation and team management.
- Managed team of professionals, providing guidance and mentorship.
- Created and implemented budgets, monitoring expenses to control costs.
- Facilitated regular meetings with direct reports to assess progress towards goals and align team efforts.
- Assessed risks associated with various decisions or strategies before implementation.
- Coordinated projects across multiple teams to ensure timely completion.
- Monitored industry trends to stay current on best practices and emerging opportunities.
- Collaborated with other departments to streamline processes and improve communication.
- Ensured compliance with all relevant regulations, policies, and procedures.
- Built and maintained strong relationships with key internal and external stakeholders to enhance collaboration.
- Implemented new technology solutions to improve efficiency or effectiveness.
- Championed diversity and inclusion efforts within organization.
- Evaluated employee performance, providing feedback and coaching for improvement.
- Developed strategic plans to achieve business goals and objectives.
- Analyzed performance metrics and implemented changes to optimize results.
- Oversaw daily operations, ensuring efficiency and productivity.
- Empowered team members through targeted training and support, enhancing confidence in managing daily workloads.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Established clear expectations and objectives for team members and helped each achieve goals.
Crisis Services Assistant Clinical Director
SalusCare
Fort Myers
03.2022 - 04.2023
- Developed protocols for responding to crisis situations involving patients or staff safety concerns.
- Advocated for training and quality care standards across clinical services, enhancing service delivery.
- Fostered culture of professionalism, accountability, and excellence within clinical department.
- Provided training and support for clinical staff to enhance their skills.
- Supervisor of Emergency Services Clinicians, Discharge Planners and Intake Specialists.
- Maintained accurate documentation of patient records, treatment plans, and progress notes.
- Served as a resource for clinical staff by providing guidance on complex case management situations.
- Addressed issues related to patient care and staff performance promptly, ensuring high-quality service.
- Cultivated teamwork, collaboration, and continuous learning among staff to strengthen departmental culture.
- Ensured compliance with all state and federal regulations related to clinical services.
- Improved care delivery by monitoring performance and optimizing strategies.
- Assisted in managing operations of Salus Care Crisis Stabilization Unit.
Clinical Director
ACT
Fort Myers
12.2021 - 03.2022
- Directed clinical operations for ACT (abuse, counseling and treatment), supporting survivors of domestic violence, sexual assault, and human trafficking.
- Provide clinical supervisions, case staffing's and training of staff.
- Oversaw operations of non-residential counseling staff, ensuring high standards of service delivery for clients.
Adult Case Management Manager
SalusCare, Inc.
Fort Myers
05.2020 - 12.2021
- Manager of Adult Case Management team.
- Led team of 10 staff across 5 programs within case management to enhance service delivery.
- Supervised staff monthly to ensure adherence to operational standards and improve case management outcomes.
- Assist staff with high risk populations.
- Completed productivity, return on investment, quality management, and incentive reports for stakeholders, including Central Florida and CARF.
- Development of policies and procedures.
- Interview and hiring of staff.
- Work closely with staff to ensure productivity requirements.
- Participated as a member of the Salus Care leadership team to contribute to strategic decision-making.
Emergency Services Clinician
SalusCare
Fort Myers
01.2018 - 12.2021
- Supported staffing needs of healthcare facilities to ensure adequate patient care.
- Conducted assessments and diagnostic reviews for Baker Act receiving facility to determine patient eligibility for services.
- Provided clinical assessments and diagnoses for diverse patient populations.
- Developed and implemented individualized treatment plans for clients.
- Collaborated with multidisciplinary teams to coordinate patient care effectively.
Licensed Mental Health Counselor
Jodi Walls, LMHC
Fort Myers
01.2013 - 03.2020
- Conducted substance abuse and mental health evaluations as contracted provider with SWFL Safety Council, delivering DUI counseling services.
- Facilitated individual, group, and marriage therapy sessions focused on addiction recovery.
- Provided crisis intervention for clients facing psychosocial stressors and phase of life challenges.
- Collaborated with diverse populations, addressing dual-diagnosis, Axis II disorders, severe mood disorders, and dementia.
- Working with clients to complete court ordered substance abuse counseling requirements, working with clients referred by EAP and other insurance providers.
Licensed Mental Health Counselor
Harborside Psychiatric Services
Punta Gorda
03.2013 - 12.2019
- Conducted substance abuse and mental health evaluations as a contracted provider with SWFL Safety Council.
- Conducted individual, group, marriage, and addiction therapy sessions to support client mental health.
- Provided crisis intervention for psychosocial stressors and phase of life challenges.
- Served diverse populations, addressing dual-diagnosis, Axis II disorders, severe mood disorders, and dementia.
- Working with clients to complete court ordered substance abuse counseling requirements, working with clients referred by EAP and other insurance providers.
Licensed Mental Health Counselor
Omega Centre
Fort Myers
05.2009 - 12.2012
- Conducted substance abuse and mental health evaluations, facilitated DUI intakes and counseling, supervised child-parent visitation, and led group counseling sessions.
- Guided clients in meeting court-ordered substance abuse counseling requirements and supported clients referred by EAP and insurance companies.
- Provided crisis intervention for psychosocial stressors and phase of life challenges.
- Facilitated therapy sessions for families and children to address emotional and behavioral issues.
- Work with diverse populations including: dual-diagnosis, Axis II disorders, severe mood disorders and dementia.
Licensed Mental Health Counselor
Riverside Behavioral Center
Punta Gorda
02.2005 - 05.2009
- Conducted clinical assessments and discharge planning for diverse populations, including dual-diagnosis, Axis II disorders, severe mood disorders, and dementia, ensuring tailored treatment.
- Collaborated with patients to enhance functioning, gain insight, and improve judgment, promoting personal growth and recovery.
- Facilitator for outpatient group therapy.
- Provided consistent support for four hours each day, Monday to Friday, fostering therapeutic relationships.
- Provided on-call services for inpatient crisis intervention and admissions.
Case Manager
Island Coast AIDS Network
Fort Myers
03.2001 - 02.2005
- Handle confidential information; work directly with clients to improve quality of life.
- Organized client information and brokered services with medical providers, ensuring medication compliance and providing education and advocacy.
- Collaborated with service providers and agencies across the county to streamline access to resources for clients.
- Facilitated client support groups, enhancing open communication and shared experiences to promote emotional well-being.
Education
Master of Arts - Counseling Education
Florida Gulf Coast University
Fort Myers, FL08-2003
Bachelor of Arts - Anthropology
SUNY Cortland
Cortland, NY05-1996
Skills
- Clinical Leadership
- Direct Patient Care
- Clinical Supervision
- Performance Improvement
- Quality Improvement
- Interdisciplinary Collaboration
- Interdepartmental coordination
- Process implementation
- Decision-Making
- Critical Thinking
- HIPAA
- Unit leadership
- Effective communication
Certification
LMHC
Languages
English, Native
Personal Information
Title: Licensed Mental Health Counselor
Timeline
Clinical Director
Calusa Recovery
05.2025 - Current
Clinical Director
Rite of Passage
12.2024 - 05.2025
Crisis Services Director
SalusCare
04.2023 - 10.2024
Crisis Services Assistant Clinical Director
SalusCare
03.2022 - 04.2023
Clinical Director
ACT
12.2021 - 03.2022
Adult Case Management Manager
SalusCare, Inc.
05.2020 - 12.2021
Emergency Services Clinician
SalusCare
01.2018 - 12.2021
Licensed Mental Health Counselor
Harborside Psychiatric Services
03.2013 - 12.2019
Licensed Mental Health Counselor
Jodi Walls, LMHC
01.2013 - 03.2020
Licensed Mental Health Counselor
Omega Centre
05.2009 - 12.2012
Licensed Mental Health Counselor
Riverside Behavioral Center
02.2005 - 05.2009
Case Manager
Island Coast AIDS Network
03.2001 - 02.2005
Master of Arts - Counseling Education
Florida Gulf Coast University
Bachelor of Arts - Anthropology
SUNY Cortland