Jodi Wilson
Phoenix,AZ
Summary
People-oriented Shift Leader, enthusiastic about helping others. Believes in creating a workplace culture that is consistent with the organization's mission and values. Committed to fostering teamwork, meeting operational goals with reliability, and serving the community with integrity. Able to build rapport with peers, community partners, and patients without issue.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Connections AZ
, AZ
04.2024 - Current
- Oversaw operations of unit and shift to ensure efficient clinical team performance and high-quality outcomes.
- Managed patient flow through unit, delegating tasks for all disciplines and supporting admissions, transfers, and discharges.
- Served as onsite resource for clinical staff, individuals, families, and community stakeholders.
- Monitored clinical staff compliance with Utilization Management and Revenue Cycle Management for accurate coding and billing.
- Addressed escalated concerns from internal and external stakeholders to maintain operational efficiency.
- Ensured adherence to policies, procedures, standards of practice, and regulatory requirements.
- Assisted in training and orienting new staff to processes and procedures in collaboration with discipline manager.
- Applied de-escalation techniques to maintain a safe environment while clarifying roles related to safety.
Unit Coordinator II
Connections AZ
, AZ
04.2022 - 04.2024
- Registered and verified enrollment eligibility, including third-party liability and private insurance.
- Coordinated administrative processes for handling petitions.
- Reviewed and notarized petitions, logging them for provider review.
- Obtained and communicated consumer information from hospital staff and providers to assist medical personnel.
- Monitored medical and clinical timelines related to involuntary process.
- Arranged pickup orders with law enforcement, documenting all communication efforts.
- Oversaw service of Court Ordered Evaluations and PAD detention orders, ensuring timely proof delivery to County Psychiatric Hospital legal department.
- Coordinated bed placements within facilities and maintained accuracy in the Electronic Health Record.
Case Manager
Mind 24-7
09.2021 - 01.2022
- Admit new patients, and coordinate care with a multidisciplinary team.
- Assessing patients physical and mental wellness, needs, and preferences for discharge planning.
- Maintain patients' records by reviewing notes, logging progress, and communications.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
ACT Substance Abuse Specialist
Lifewell
06.2021 - 09.2021
- Managed caseload of 10 or more members to achieve goals outlined in ISP.
- Facilitated therapeutic group using evidence-based practices from SAMHSA Resource Center.
- Established network with substance abuse facilities and other agencies to assist member treatment.
- Reviewed and evaluated member progress against measurable goals in treatment plan.
- Acted as liaison between community partners and members, providing crisis intervention.
- Conducted individual and group counseling sessions to aid members in overcoming dependencies.
F-ACT Peer Support Specialist
Community Bridges Inc
06.2019 - 06.2021
- Works together with a multidisciplinary team to deliver integrated care to 100 clients deemed Seriously Mentally Ill (SMI) and meet the criteria of requiring FACT services.
- Carries caseload of 10 or more members and assists with reaching and maintaining goals set in treatment plan.
- Works closely with probation and members to reduce the risk of reoffending and comply with terms of probation.
- Deescalate crisis situations and respond to crisis in the community and assist with safety plan.
- Work with members to identify meaningful activity to reduce risky behaviors.
- Help members reduce substance use with a harm reduction approach, combined with the housing-first model.
- Maintains working relationships with community partners to ensure the safety of our members and citizens.
Recovery Support Specialist
Connections AZ UPC
09.2018 - 06.2019
- Attends admission with BHS and RN, and assists with vitals, de-escalation, and motivational interviewing.
- Provides de-escalation to lessen seclusion and restraint through peer support.
- Knowledgeable in community and transitional living resources for housing placement.
- Works cohesively with clinical staff in patient’s treatment and recovery.
- Encourages and supports patient needs through personal experience without prejudice.
- Believing in many paths to recovery and having the knowledge to implement specific strategies for individuals to have success in their treatment plans.
Continuing Care Peer Support Specialist
Community Bridges Inc
05.2017 - 07.2018
- Shared my experience, strength, and hope with individuals in detox.
- I taught the Living in Balance curriculum in daily groups.
- Worked with clinical staff to place individuals in long-term treatment facilities with a treatment plan.
- Met with patients one on one for peer support ASAM in Nextgen for continuing care plan.
- Facilitated relapse prevention groups with documentation.
- Redirected patients to prevent leaving against medical advice from the detox program.
- Worked closely with transitional living housing for the placement of individuals.
- Coordinated care with case managers of SMI patients.
- Document encounters with patients in electronic health records.
Education
Arizona State University
Tempe, AZ05-2003
High School Diploma -
Desert Vista High Scool
Phoenix, AZ05-2002
Skills
- Interdisciplinary collaboration
- Effective communication
- Clinical compliance
- Operational efficiency
- Problem solving
- Process improvement
Affiliations
- Gardening
- Crystals and gemstones
- Hiking
- Dogs
- House plants
Certification
- Peer Support Certified
- Safe Clinch Certified
- Thinking for a Change Facilitator
- CPR Certified
References
References available upon request.
Timeline
Shift Supervisor
Connections AZ
04.2024 - Current
Unit Coordinator II
Connections AZ
04.2022 - 04.2024
Case Manager
Mind 24-7
09.2021 - 01.2022
ACT Substance Abuse Specialist
Lifewell
06.2021 - 09.2021
F-ACT Peer Support Specialist
Community Bridges Inc
06.2019 - 06.2021
Recovery Support Specialist
Connections AZ UPC
09.2018 - 06.2019
Continuing Care Peer Support Specialist
Community Bridges Inc
05.2017 - 07.2018
Arizona State University
High School Diploma -
Desert Vista High Scool
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