Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Wilson

Fairview

Summary

Dynamic and results-driven professional with extensive experience in customer service at Trails End Cafe. Proven ability to enhance guest experiences through strong multitasking and effective problem-solving. Recognized for maintaining high standards of cleanliness and order accuracy, contributing to increased customer satisfaction and repeat business. Skilled in menu recommendations and relationship management.

Overview

1995
1995
years of professional experience

Work History

Waitress

Trails End Cafe
  • Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction and repeat business.
  • Assisted in menu knowledge, guiding customers through selections and enhancing dining experiences.
  • Coordinated food and beverage orders with kitchen staff to ensure timely service and accuracy.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Trained new staff on operational procedures, enhancing team performance and service quality.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Waitress /cook

Chompers
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted with menu recommendations and addressed customer inquiries promptly.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new staff on restaurant policies, procedures, and customer service standards.
  • Resolved customer complaints effectively, contributing to improved satisfaction levels.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Call Center Appointment Setter

Security Insurors
  • Managed appointment scheduling for prospective clients, ensuring efficient use of resources.
  • Conducted follow-up calls to confirm appointments and address client inquiries.
  • Utilized CRM software to track interactions and maintain accurate records of client communications.
  • Developed effective communication strategies to engage with diverse client demographics.
  • Analyzed feedback from clients to enhance service delivery and appointment efficiency.

Construction Flagger

Harper Construction
  • Directed traffic flow to ensure safety of construction workers and vehicles.
  • Implemented safety protocols to minimize risks on job sites.
  • Coordinated with team members to maintain clear communication during operations.
  • Monitored construction site conditions for hazards and addressed issues promptly.
  • Assisted in training new flaggers on traffic control procedures and equipment usage.

Sales Associate, Customer Service, Estimate Consul

Olsen Livestock Inc. L

Interior Design Project Manager, Landscape Lead, R

Individual Clients
  • Led project planning sessions, establishing timelines and budgets for interior design initiatives.
  • Collaborated with clients to develop design concepts that align with their vision and preferences.
  • Managed cross-functional teams, ensuring effective communication between designers, contractors, and stakeholders.
  • Implemented quality control processes to maintain high standards throughout project execution.
  • Researched and sourced materials, negotiating contracts to optimize cost-efficiency without compromising quality.

Dog Breader

The Pitt Stop
  • Managed breeding schedules to ensure optimal timing and health of litters.
  • Implemented health checks and vaccination protocols for breeding dogs and puppies.
  • Maintained accurate records of lineage, health history, and breeding outcomes.
  • Monitored puppy development to ensure adherence to breed standards and welfare guidelines.
  • Trained staff on best practices in animal care, handling, and customer service interactions.
  • Established a strong reputation for quality dogs through maintaining high breeding standards.

Call Center Representative

Sears Telecatalog/ Telayervice
05.1993 - 06.1994
  • Assisted customers by providing accurate information and resolving inquiries effectively.
  • Learned to navigate customer service software to document interactions and track issues.
  • Developed strong communication skills through daily interactions with diverse customer base.
  • Adapted quickly to new processes and systems during training sessions.
  • Supported team in maintaining high levels of customer satisfaction through active listening.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Spanish Fork High , Landmark Highschool
Spanish Fork, UT
05.1993

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Payment processing
  • Memory retention
  • Complex Problem-solving
  • Order accuracy
  • Accurate money handling
  • Active listening
  • Tableside service
  • Relationship management
  • Sales expertise

Timeline

Call Center Representative

Sears Telecatalog/ Telayervice
05.1993 - 06.1994

Waitress

Trails End Cafe

Waitress /cook

Chompers

Call Center Appointment Setter

Security Insurors

Construction Flagger

Harper Construction

Sales Associate, Customer Service, Estimate Consul

Olsen Livestock Inc. L

Interior Design Project Manager, Landscape Lead, R

Individual Clients

Dog Breader

The Pitt Stop

High School Diploma -

Spanish Fork High , Landmark Highschool

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