Jodi Wilson
Bunker Hill,USA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction, scheduling, data entry, and database administration.
Production professional committed to maintaining high standards and delivering results. Experienced in managing production schedules and coordinating with teams to ensure timely output. Reliable team player who adapts to changing needs and fosters collaborative work environment. Skilled in inventory management and process optimization.
Overview
11
11
years of professional experience
Work History
FOIA Analyst for the Federal Bureau of Investigation
Koniag Government Services
09.2024 - 04.2025
- - I was responsible for processing requests made under the Freedom of Information Act (FOIA), which allows members of the public to request access to federal agency records.
- - My duties typically include reviewing, and analyzing documents.
- Reduced errors in data entry, instituting rigorous quality control checks.
Security Specialist for National Reconnaissance Office
RDR Government Services
04.2024 - 10.2024
- - Scheduling a meeting for staff and Deputy Chiefs.
- Answering phones and directing them to the correct departments.
- - Completing onboarding and out-processing paperwork for new employees coming and leaving.
- - Printing daily calendars for staff members.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Data Entry Specialist for the Intelligence Community
EMCOR Government Service
04.2022 - 04.2024
- - Enter information into Excalibur for technicians.
- - Copy, scan, fax, and email SOP documents.
- - Gather all preventive maintenance forms, and distribute them to departments.
- Enter the technician's hours worked, and the description of the work for the job assigned to them.
Production Clerk
Chugach Federal Services
01.2019 - 04.2022
- - Scheduled monthly preventive maintenance reports for distribution to DOD supervisors.
- Provided prompt and accurate data entry of preventive maintenance tickets, including the technician’s time, materials used, and description of work performed into Maximo.
- - Worked independently to ensure that labor and material requirements, and deadlines were met on all work orders.
- - Followed up with customers to ensure satisfaction with completed work, and troubleshoot any issues as they arose.
- - Verified that all paperwork in the Work Control Dept had been completed to government standards.
- - Routed all discrepancies to internal Quality Control for correction, as necessary.
- - Generated management-directed asset and location history searches.
- Maintained and updated the Maximo training guide for new team members, including screenshots and step-by-step instructions.
Service Order Dispatcher
Chugach Federal Services
07.2016 - 01.2019
- - Provided prompt and accurate data entry of fix-it requests into MAXIMO in a cleared facility.
- - Acted as a liaison between customers and building engineers to ensure timely and proper handling of fix-it requests.
- - Directed customer interaction daily to include first response calls, status updates, and answering inbound calls.
- Maintained up-to-date knowledge of services provided by Chugach, as well as other contractors, to route workflow to the correct maintenance center.
- - Resolved customers' issues quickly and efficiently.
Cleared Government Escort
Chugach Federal Services
06.2014 - 06.2016
- - Acted as a cleared government escort/chaperone for uncleared contractors to perform their tasks around the facility, i.e. electricians, HVAC technicians, plumbers, etc.
- - Accessed keys from a secured box to unlock doors for uncleared contractors.
- - Always kept contractors within my line of sight, from 0600-1430, from various rooms to buildings.
- - Always maintained a safe environment.
Education
Diploma - General
Eleanor Roosevelt
Greenbelt, MD06.1993
Skills
- Proficient in Microsoft Office
- Proficient in MS Excel
- Effective time management
- Strong attention to detail
- File organization
- Database entry
- Document scanning
- Confidentiality handling
- Telephone reception
- Experience with Archibus Software
- Experience with Maximo Software
Timeline
FOIA Analyst for the Federal Bureau of Investigation
Koniag Government Services
09.2024 - 04.2025
Security Specialist for National Reconnaissance Office
RDR Government Services
04.2024 - 10.2024
Data Entry Specialist for the Intelligence Community
EMCOR Government Service
04.2022 - 04.2024
Production Clerk
Chugach Federal Services
01.2019 - 04.2022
Service Order Dispatcher
Chugach Federal Services
07.2016 - 01.2019
Cleared Government Escort
Chugach Federal Services
06.2014 - 06.2016
Diploma - General
Eleanor Roosevelt