Jodi Wilson
Overgaard,USA
Summary
Results-driven recruitment specialist and customer service representative with a proven ability to exceed targets through efficient work practices. Strong interpersonal skills facilitate effective resolution of customer concerns, enhancing satisfaction and loyalty. Demonstrated adaptability in fast-paced environments, consistently taking on challenging tasks to support team success. Committed to fostering positive relationships with clients and colleagues, driving business outcomes.
Overview
12
12
years of professional experience
Work History
Clinical Networks Recruiter Specialist
American Specialty Health
San Diego, California
04.2024 - Current
- Promoted ASH by interfacing with various practitioner types and executing contracts.
- Conducted inbound and outbound calls to engage potential network providers.
- Ensured compliance with established standards and practices consistently.
- Delivered application agreements and review links through ASHlink and other resources to practitioners.
- Analyzed information, problems, and situations to develop viable solutions.
- Reviewed documents for accuracy before submission or publication.
- Uphold strict confidentiality in all professional matters.
Sales Recruiter
Element 3 Health
Denver, Colorado
03.2023 - 12.2023
- Start-up Company in Denver, CO
- Made outbound calls to prospective active senior clubs.
- Worked with colleagues to set up new process and procedures.
- Tracked metrics and used data for strategic analysis of recruiting campaigns and shared data-centric updates with internal stakeholders.
- Analyzed market trends to stay ahead of industry recruitment practices.
- Generated a revenue of $500,000.
Retention Specialist
Gemiini Systems
Seattle, WA
05.2021 - 01.2022
- Cultivated customer loyalty through strategic communication and relationship-building.
- Directed qualified opportunities to appropriate departments for development and closure.
- Made financial decisions to protect revenue and manage customer accounts.
- Maintained professionalism in all interactions to enhance brand reputation.
- Pursued sales opportunities, consistently surpassing quotas.
- Executed calls per scripts to ensure effective call management.
- Achieved and exceeded daily performance and service quality benchmarks.
Provider Networks Recruitment Specialist FLEX LEAD
Tivity Health
Chandler, AZ
02.2015 - 04.2021
- Recruited fitness instructors and managed comprehensive onboarding processes effectively.
- Enhanced turnaround times for contract documentation through diligent procedure monitoring.
- Trained new hires to boost team productivity in critical roles.
- Coordinated onboarding sessions, managing orientation materials and training schedules efficiently.
- Addressed participant concerns during training sessions to maintain engagement levels.
- Employed diverse teaching methods, including lectures and simulations, to present information clearly.
- Collaborated with stakeholders to align initiatives with organizational objectives.
- Led department operations, consistently exceeding established goals.
Customer Support Agent Lead
Tivity Health
Chandler, AZ
10.2013 - 02.2015
- Assisted customers through inbound call responses, addressing diverse inquiries.
- Met and exceeded performance metrics, team goals, and deadlines consistently.
- Educated customers on eligibility, benefits, claims payments, and authorizations effectively.
- Collaborated with the department supervisor to enhance new-hire training programs.
- Conducted training sessions for new hires on LMS, KDB, and SharePoint platforms.
- Facilitated special projects aimed at process improvement through organized team meetings.
- Recognized as a top performer 21 times over 24 months.
- Earned several accolades for exceptional performance.
- Team leader.
Education
High School Diploma - Computer and Information Sciences
Gilbert High School
Gilbert, AZ05-1992
Skills
- Recruitment strategy development
- Provider relations management
- Compliance and regulatory knowledge
- Contract negotiation skills
- Applicant assessment techniques
- Candidate sourcing strategies
- Process improvement methodologies
- Attention to detail
- Effective communication skills
- Training facilitation expertise
- Team collaboration
- Coaching and mentoring abilities
- Proficient in Microsoft Office, SharePoint, LMS, CRM, KDB
- Self-motivation
- Curriculum development expertise
- Job training methodologies
- Adult learning principles
Personal Information
Date of Birth: 09/06/1973
Accoplishments
- Met or exceeded yearly proformance reviews.
- Team leader.
- Implement new hire training procedures.
- Developed new process and procedures to assist my department.
- Multiple Outstanding Customer Support awards.
- You make a difference award.
Timeline
Clinical Networks Recruiter Specialist
American Specialty Health
04.2024 - Current
Sales Recruiter
Element 3 Health
03.2023 - 12.2023
Retention Specialist
Gemiini Systems
05.2021 - 01.2022
Provider Networks Recruitment Specialist FLEX LEAD
Tivity Health
02.2015 - 04.2021
Customer Support Agent Lead
Tivity Health
10.2013 - 02.2015
High School Diploma - Computer and Information Sciences
Gilbert High School