Jodi Yager
Granger,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Oaklawn Out-Patient Psychiatric Center
12.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and incoming shipments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Unit Assistant
Memorial Hospital
04.2013 - 07.2018
- Maintained strong education of medical terminology and information regarding medications.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for 15-physician hospital medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards
Education
Associate of Science - Registered Nurse
Ivy Tech Community College of Indiana
South Bend, IN05.2026
Skills
- Database Management
- Office Administration
- Appointment Scheduling
- Research
- Invoice Processing
- Data Entry
- Travel Coordination
- Filing
- Scheduling
- Reception Oversight
- Administrative Support
- Recruiting
Certification
C.P.R. Certified
Timeline
Administrative Assistant
Oaklawn Out-Patient Psychiatric Center
12.2022 - Current
Unit Assistant
Memorial Hospital
04.2013 - 07.2018
Associate of Science - Registered Nurse
Ivy Tech Community College of Indiana
C.P.R. Certified
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